Валерія

VALERIIA MUZYKA

CERTIFICATIONS

• WHMIS
• Violence and Harassment in the Workplace
[открыть контакты](см. выше в блоке «контактная информация»)
• First Aid & CPR/AED Level C

[открыть контакты](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY
Enthusiastic eager to contribute to team success through hard work, attention to detail
Kyiv, Ukraine and excellent organizational skills. Clear understanding of tasks and training in.
Motivated to learn, grow and excel in industry.

LANGUAGES
SKILLS
Ukrainian:
• Flexible and Adaptable • Collaboration
Bilingual or Proficient (C2)
• Customer Service • Detail Oriented
Russian:
• Initiative to Learn • Responsible
Bilingual or Proficient (C2)
English:

Advanced (C1) WORK HISTORY
April 2023 - April 2025
The Malcolm Hotel - Housekeeping Supervisor/Assistant Manager, Canmore, AB
EDUCATION • Assistance to the manager in conducting interviews, especially as an interpreter.
Assistance in hiring and training new employees.
Staropetrovskaya Secondary
School, Kyiv Region • Completed schedules, shift reports, and other business documentation.
• Conducted regular room inspections to verify compliance with housekeeping
Interregional Academy of
standards.
Personnel Management , Kyiv
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote
cleanliness standards for guest rooms and common areas.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and
performance.
• Trained and mentored new staff on cleaning and safety protocols.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities
and daily requirements.

November 2022 - April 2023
Mountaineer Lodge - Housekeeping Supervisor/Team Lead, Lake Louise, AB
• Worked with front desk to respond promptly to all guest requests.
• Assigned housekeeping staff to specific shifts and rooms based on abilities and
daily requirements.
• Communicated repair needs to maintenance staff.
• Managed household staff while managers were away.
• Trained and mentored all new personnel to maximize quality of service and
performance.

May 2022 - October 2022
Mountaineer Lodge - Housekeeper, Lake Louise, AB
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming
floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep
areas clean and comfortable.

May 2022 - October 2022
Mountaineer Lodge - Breakfast Room Attendant, Lake Louise, AB
• Executed efficient breakfast bar set-up and operations beginning at early hours
and finishing prior to check out times.
• Stocked clean plates, glasses and utensils to foster sanitary environment and
reduce risk.
• Disposed of trash, wiped kitchen areas, and mopped floors to meet health
department sanitation inspection guidelines.
• Replenished hot and cold food table and stocked beverage dispensers, plates and
utensils, and ice supply.
• Prepared selection of coffees, fresh juices and other beverages for guest
enjoyment.
• Ordered food supplies at end of shift for next day delivery by suppliers.
March 2020 - April 2022
FUIB (First Ukrainian International Bank) - Communications Specialist, Ukraine
• Handled inbound contacts and provided customer service according to
departmental policies and procedures.
• Prepared event communications for special events.
• Carried out day-day-day duties accurately and efficiently.
• Providing the necessary information to the bank's hotline staff for high-quality
customer service and consulting on existing products.
• Preparation of monthly testing of the bank's hotline staff, as well as preparation of
reports at the required time after the completion of testing.
• Worked with other departments of the bank to obtain the necessary information.
December 2018 - December 2019
Fora (Fozzy Group) - Cashiers, Ukraine
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Helped customers complete purchases, locate items and join reward programs.
 • Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks and bins for
optimal appearance.
• Performed cash, card and check transactions to complete customer purchases.
April 2018 - June 2018
Epicentr - Retail Salespersons, Ukraine
• Greeted customers, helped locate merchandise and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or
color.
• Organized store merchandise racks and displays to promote and maintain visually
appealing environments.
• Assisted customers with locating and choosing merchandise in store departments.