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Опыт работы

Implementation Support Consultant

с 09.2018 по наст. время (5 лет 8 месяцев)
IT, HR, Services

Implementation documentation review

Preparing and executing the UAT test scenarios

Support key project participants with the implementation of the product

project management

PMO Lead, Project Manager - Infrastructure project

с 05.2018 по 09.2018 (4 месяца)
Accenture, Prague (IT)

o Organizing and facilitating the Community meetings.
o Preparation of ad hoc reports requested by countries, providers, head office, other internal departments.
o Develop a detailed project plan to track progress
o Manage the relationship with the client and all stakeholders
o Resource planning and allocation.
o Quality assurance.
o Perform risk management to minimize project risks
o Managing project administration, including all documentation.
o Meeting budgetary objectives.
o Tracking project performance.

Test Analyst

с 08.2017 по 05.2018 (9 месяцев)
Home Credit International, Brno (Home Credit International)

- Support testers on country side
- Performing business analysis of customers requirements
- Planning and leading continuous deliver sprints
- Preparing scope of new functionalities and presenting to customer
- Preparation of test cases/ test scenarios
- Analyze issues and solving problems
- Daily basis communicate with responsible teams and discussing, solving issues
- Onside support, if necessary
- Support production and non-production issues solving, retesting
- Responsible for UAT environment and testing – smoke tests, health check, retest issues


Specific areas:
Finance:
•Responsible for Cards, Finance – Card management, Account management, Banking system
•Deep analyze Cards/Finance issues using PL/SQL, Enterprise architect, web application
•Checking whole way of messages from/to bank
•Check jobs running successfully

Collection:
•Responsible for collection tools – Loxon, MUCH/MUF
•Deep analyze Collection issues using PL/SQL, web application
•Parametrization of Collection tools
•Check jobs running successfully

Business Analyst/ ERP Support

с 06.2016 по 08.2017 (1 год 2 месяца)
Apprise, Bethlehem, USA (Supply Chain)

o Research software issues, simple query writing and data analysis.
o Execute final resolution of client issues, including compiling and delivering code, execution of utilities, etc.
o Work with Apprise engineers and customers to develop custom software enhancement requests.
o Work with customers by phone and online on the analysis, identification and resolution of their issues
o Assist with the testing of new software releases, as well as the creation of Service Packs for existing releases.

Media planner - campaign manager

с 11.2013 по 05.2016 (2 года 6 месяцев)
Monster worldwide, Prague, Czech republic (IT)

o International communication, online advertising.
o Preparing and uploading online banners for media campaigns, supporting different countries, handle the main communication with different parties, supporting mainly Scandinavia, Italy, BENELUX. o Different banner formats used and handled.
o Using Online AdStream - Xaxis, other internal systems.
o Processing the testing of the adtags for media campaigns in QA for the whole Europe, using the JIRA app, handle the communication with developer teams.
o Creating the internal wiki for all Europe Ad Operation team.
o Working on new and upcoming projects and products in field of Ad Operations.

Copywriter and freelancer

с 01.2013 по наст. время (11 лет 4 месяца)
IT, PR and Marketing

Копирайт, рерайт, СЕО копирайт,
дизайн,
создание сайтов,
коррекция,
юзабилити,
анализ конкурентов
реклама

Support technical analyst

с 07.2011 по 06.2012 (11 месяцев)
WebCase, Kiev (IT)

o Support and Monitoring of ticket system;
o Assist customers when problems arise;
o Assisted the middle tester with formulating test approaches, and helping to execute it and evaluate the results;
o Bug reporting in internal Request tracker, helping with creation of test scenarios. o Testing WEB applications.
o Processing of orders, claims, product consultancy, updating information in database, translating, text corrections, statistics, creating presentations, preparing of accounting data.

Образование

Masarykova Univerzita Brno

Sociologie, Brno, Czech Republic
Высшее, с 2012 по 2012 (11 месяцев)

Диплом бакалавра по специальности - социология.

Харьковский Национальный Университет

Социология, Харьков
Высшее, с 2005 по 2011 (5 лет 10 месяцев)

Skola Mezinarodnych a Verejnych vztahu

PR & Marketing, Prague, Czech Republic
Среднее специальное, с 2003 по 2005 (1 год 9 месяцев)

Дополнительное образование и сертификаты

IQ languages, Italian language - В2

2011

English plus MALTA course of Advanced English language

2012

Czechitas - Modern Agile in practice.

2018

CA Technologies, Python programming courses

2018 - 2019

Знания и навыки

Знание языков

• Английский — продвинутый
• Итальянский — продвинутый
• Чешский — продвинутый
• Шведский — начинающий
• Русский — свободно
• Украинский — свободно
• Французский — средний

Дополнительная информация

Young professional, fluent in 4 languages, customer oriented and well organized. Interested in Customer Support, Testing, Marketing and Analytical roles. Looking for remote job.