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ABOUTME
I strive to be reliable and someone you can count on. I believe
in finishing what I start and being a valuable team member.
Challenges don’t scare me they help me grow.
I enjoy staying active through sports, which keep both my body
and mind sharp. Gym workouts and competitions have taught
me discipline, self-control, and patience. I apply these skills at
work, staying focused and adaptable even under stress.

Yaroslav Izhko
I am eager to develop my skills further, currently studying
information technology.

CONTACT Shift Leader
Supervised the support team during shifts, ensuring smooth workflow and
[открыть контакты](см. выше в блоке «контактная информация»)
maintaining service quality.
[открыть контакты](см. выше в блоке «контактная информация») Monitored team KPI such as response time, resolution time, and customer
satisfaction.
Odessa, Ukraine Assisted agents with complex and escalated cases, including payment
issues and technical problems.
Communicated with players in difficult situations, handling complaints and
EDUCATION objections professionally.
Helped players with self-exclusion and account blocking requests
Odesa College of Industrial Automation according to responsible gaming policies.
and Information Technologies Created and escalated technical issues through Jira and coordinated with
Associate Degree in Computer Science and technical and payment teams.
Information Technologies
2016 - 2020 Client Support Chat Operator
Odesa National University of Intellectual Provided customer support to players via live chat and email,
Technologies and Communications resolving a wide range of issues related to gameplay, accounts, and
Bachelor’s Degree in Cybersecurity platform functionality.
2020 - 2023
Assisted users with account verification (KYC) by guiding them
through document submission and resolving verification-related
SKILLS problems.
ClientCommunication – Skilled in clear, Helped players with payment issues, including deposits, withdrawals,
empathetic, and professional communication transaction delays, and payment method errors.
Created and managed support tickets in Jira, documenting technical
Stress Management – Able to stay calm and
problems and escalating complex cases to the technical department.
effective under pressure, even in demanding or
high-stakes situations. Actively worked with customer objections and complaints, maintaining
a calm and professional tone while finding effective solutions.
Team Leadership – Experience managing and
motivating staff, coordinating team tasks, and Dating Agents Chat Operator
resolving internal issues.
In this role, I developed skills in clear and empathetic communication with
Technical Support – Experienced in identifying international clients in English. I learned to identify client needs, handle
and reporting technical issues to internal objections effectively, and provide tailored support. Working with
departments with clear documentation.
demanding clients helped me increase my stress tolerance while
maintaining a positive and professional attitude.
Sales & Objection Handling – Trained in
understanding client needs, handling objections,
and guiding conversations toward solutions. Sales and PC Assembly Specialist
Worked in sales of computer components and provided assembly and
installation services for custom PCs. Consulted clients on hardware
LANGUAGE selection based on their needs and budgets. Ensured proper installation,
configuration, and testing of computer systems. Developed strong
English B1 technical knowledge of PC hardware, troubleshooting skills, and client
communication abilities.
Ukrainian Native

Russian Native