Deborah

Deborah Eze
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Professional Summary

Empathetic and results-driven Customer Support and Sales Specialist with 3+ years of experience in e-commerce, fintech, and retail. Adept at handling client interactions with care, resolving inquiries promptly, and supporting digital services with a human touch. Known for creating positive client relationships and fostering trust through compassionate communication. Open to working in health-tech and AI-driven platforms where user satisfaction and empathy are key.

Key Skills
• Empathy & Active Listening
• Client Relationship Management
• Organizational & Time Management
• AI-Supported User Support
• Sales & Upselling Communication
• CRM Systems & Process Tracking
• Conflict Resolution & Calm Under Pressure
• Interpersonal Communication
• Remote Work Adaptability

Work Experience

Customer Support Representative — De Bon Sunshine
2021 – 2022
• Handled customer requests with empathy and professionalism, achieving a 95% satisfaction score
• Followed up with users to ensure smooth experiences and address post-service concerns
• Created a welcoming communication flow that led to improved client loyalty

Customer Support Representative — OPay Nigeria
2020 – 2021
• Provided empathetic support during urgent transaction issues, helping over 500 customers monthly
• Maintained user confidence by guiding clients step-by-step through app features
• Resolved inquiries calmly and efficiently, improving overall response time by 20%

Sales & Logistics Support — Jumia Nigeria
2019 – 2020
• Supported clients in placing and tracking orders with care and accuracy
• Used clear, empathetic communication to manage delivery concerns and follow-ups
• Boosted order value through thoughtful upselling based on client needs

Education

Bachelor’s Degree in Mass Communication
Enugu State University of Science and Technology, Nigeria – 2022

Certificate in Public Relations Management
Alison – Completed

Additional Information
• Strong interpersonal and emotional intelligence skills
• Passionate about combining empathy with technology to improve user experience
• Comfortable working remotely and across time zones
• Fast learner with a growth mindset and a heart for service