Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14609602/

Опыт работы

Customer service manager

с 11.2023 по 04.2025 (1 год 6 месяцев)
Health nutrition llc, Дистанційно (Готельно-ресторанний бізнес)

Assisting with sales and upselling
Assisting with the development and implementation of customer service policies and procedures
Participating in ongoing training and development to stay up-to-date on company products, services, and policies
Providing feedback to management on ways to improve the customer experience

Customer support representative

с 05.2020 по 12.2025 (5 лет 8 месяцев)
Netevia, Дистанційно (Фінанси, банки, страхування)

Responding to customer inquiries via phone, email, or live chat
Troubleshooting technical issues and helping customers resolve problems
Handling customer complaints and escalations in a professional and timely manner
Maintaining accurate and up-to-date customer records
Identifying and suggesting solutions to improve the customer experience

Образование

Kharkiv National University

BSc Computer Science
Высшее, с 2019 по 2022 (3 года)

Знания и навыки

• Доброзичливість
• Microsoft Copilot
• Data management
• Kwiga
• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canv
• Активний продаж
• Комунікабельність
• Прямий продаж
• Receiving incoming calls
• Basecamp
• Room reservation
• Conducting online chats
• Harvest
• Ведення CRM
• MS Project
• Reservations on Booking.com
• Google Workspace
• Material and technical support
• Technical support
• Fast typing

Знание языков

• Английский — продвинутый
• Украинский — средний

Дополнительная информация

Hi! I am a customer service specialist with communication, teamwork, and leadership skills. I am highly organized, detail-oriented, and I am comfortable working independently or as part of a team.

I am excited to contribute my skills and knowledge to a dynamic and forward-thinking company. With a passion for problem-solving and collaboration, I believe that I am well-suited to your company.

I look forward to the opportunity to discuss how I can contribute to the success of your company.