Maksym

Maksym Fedchenko Profile

I have more than 5 years of experience in Crypto. Also around two years of
experience working as a Customer Support Agent, during which I developed
strong communication skills and a deep understanding of user needs and support
systems.
I also completed the internship as a "Business Development Manager" at QMALL,
where I gained hands-on experience in market research, client acquisition, and
partnership development within the crypto and fintech space.
My most recent project was GRANDCOMBAT, a blockchain-game that achieved
41st place in The Open League by TON Foundation.I served as the "Head of
Customer Support", where I built the support infrastructure, developed KPIs,
Personal details managed user feedback, ensured effective communication between players and
the development team, and handled business inquiries and partnership
discussions.
Maksym Fedchenko

[открыть контакты](см. выше в блоке «контактная информация») Education
Chernivtsi, Ukraine
Associate's Degree in Computer
Programming
t.me/privetpoka Chernivtsi Polytechnic College, Chernivtsi, Ukraine

[открыть контакты](см. выше в блоке «контактная информация») Bachelor's Degree in Computer Science
Yuriy Fedkovych Chernivtsi National University, Chernivtsi, Ukraine

Skills Employment
Web3 / Crypto Knowledge (DeFi,
Head of Customer Support Team Jul 2024 - Dec 2024
NFTs, CEX/DEX,Trading,FX)
GrandCombat (Ranked #27 in The Open League), Remote
KYC/AML/Risk Management
Built and managed a multilingual support team
Crypto Transactions Support,Tech Created KPIs and SOPs for high-efficiency workflows
Support Provided technical assistance to users (wallet issues, transactions,
onboarding)
Communication & Sales Facilitated business communication, partnerships, and upselling services

Research & Business Development
Crypto WEB3 Advisor Oct 2024 - Dec 2024
CRM Systems (Zendesk, Intercom,
Marketing agency Systemno, Remote
Jira)
Advising on blockchain integration, tokenomics, and decentralized
HTML/CSS/PS/Copywriting ecosystems;
Assisting with go-to-market strategies and community growth;
R-Keeper,1C,Crypto Wallets, Facilitating partnerships and cross-marketing opportunities;
Payments Supporting fundraising efforts and investor relations;
Mentoring teams on best practices in Web3 product development and user
experience;
Languages
Customer Support Agent Aug 2023 - Jan 2024
QMALL Exchange, Remote
Ukrainian
Responded to user inquiries regarding crypto transactions, KYC procedures,
Russian and platform features via chat and email support;
Assisted in resolving user issues related to deposits, withdrawals, trading, and
English — Spoken: A2 | Written: B1 account access in a timely and professional manner;
Hobbies Monitored and escalated suspicious activities or potential fraud to the Risk &
Compliance team;
Crypto & Web3 Helped onboard new users by providing step-by-step guidance and
educational materials;
Crypto Trading & Charts Supported campaign-related user interactions during token listings, airdrops,
and other marketing activities.
Gaming

Investing & High-Risk Startups

Programming Courses
Internet Culture & Meme
Shopify Full-Stack Development (Jordans
Library)

Business Development Manager (QMALL
Internship)

Amazon PPC (Profit Whales)

Internships

Business Development Intern Nov 2023 - Jan 2024
QMALL Exchange, Remote
Participated in partnership negotiations and B2B outreach
Supported the marketing and sales departments
Conducted research on market trends and competitor analysis
Completed with a recommendation from senior management