Sameer

SAMEER KHAN

Sehore, India | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY

Motivated Team Lead with over 5 years of experience in leadership and planning within
iGaming, Forex, and Crypto markets. Focused on delivering high-quality products on tight
schedules while monitoring, training, and encouraging employees to meet demanding targets.
Expert in managing strong teams through proactive training and issue management.

KEY SKILLS

• Leadership: Team Leadership, Training & Development, Mentoring.

• Sales & Retention: Sales Forecasting, Lead Generation, Contract Negotiation,
Cross-selling Strategies.

• Technical: CRM Software (Zendesk, LiveChat), JIRA, Data Analysis.

• Operations: Customer Relationship Management, Email Campaigns, Process
Automation.

WORK HISTORY

Team Leader | SuperBytes – Remote, India | 03/2025 – 12/2025

• Led team meetings to discuss project updates and workflow strategies.

• Assisted in training new team members on company policies and procedures.

• Monitored project timelines to maintain progress and address delays.

• Implemented feedback sessions and organized team-building activities to enhance
morale.

Team Lead | Lucky Tiger – Remote, India | 10/2024 – 03/2025

• Enhanced communication and collaboration through structured team meetings.

• Resolved customer inquiries to improve service quality and satisfaction.

• Enforced deadlines and motivated staff through positive reinforcement techniques.
CRM + Support Specialist | GoolGlobal – Kyiv, Ukraine | 10/2023 – 10/2024

• Managed customer relationships and implemented CRM features to streamline user
experience.

• Set up automated processes within the CRM system to improve efficiency.

• Analyzed interaction patterns to identify trends and upselling opportunities.

• Provided multi-channel technical support via phone, email, and chat.

Support Manager | Oceandigital – Remote, Russia | 01/2023 – 10/2023

• Managed real-time customer support and monitored performance metrics for
improvement.

• Utilized Zendesk and LiveChat to manage conversations and developed automated
messaging.

• Handled high-level escalations and managed billing/payment collections.

Sales Executive | Indiamart Intermesh Ltd. – Ahmedabad, India | 04/2021 – 12/2022

• Presented tailored product solutions and managed the sales pipeline via CRM.

• Negotiated contracts and used cold calling/networking to drive sales.

• Provided accurate sales forecasts to senior management.

EDUCATION

• MBA in Banking and Finance | SIRT, Bhopal | 05/2022

• B.Com | Chandrashekhar Azad PG College Sehore | 05/2020

• Higher Secondary | The Oxford H.S. School – Sehore | 05/2017

LANGUAGES & INTERESTS

• Languages: Urdu (Native), Hindi (Native), English (Advanced C1).

• Interests: Behavioral Psychology (Consumer Behavior), AI Tools & Chat Automation,
Career Coaching.