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Hanna Alymova
Kyiv, Ukraine
Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

OBJECTIVE

I`m very well versed in Agile and Scrum methodologies, a quick learner and team player with a high level of work commitment, Analytical Skills and excellent Interpersonal and Communication Skills. I`m seeking a challenging and progressive position to gain knowledge, experience from it and make a significant contribution to the success of the organization.

Education & Training

Education:

• National Pedagogical Dragomanov University (2013-2015)
Bachelor’s Degree in Choreography

Courses:

• Beetroot Academy: Manual QA Fundamentals Course
• Genius: Software Tester Course
• Udemy: The Complete 2025 Software Testing Bootcamp
• Udemy: ISTQB Foundation Level (CTFL) V4.0 + Practice Exams – 2025
• Udemy: Practice ISTQB® Foundation V4.0 Exams - 2025
• Udemy: Excel From Beginner to Advanced

Certificates:

• Beetroot Academy: Manual QA Fundamentals Certificate.

Work Experience

• Jul 2024 – May 2025 : Senior operational manager at "English Home" company
• Constantly improved existing processes and workflows in the company.
• Actively worked with numerous systems on different levels (CRM, Trello, Miro, 1C, Binotel, etc.)
• Compiled and prepared reports and analytic data.
• Compiled and prepared documentation and tutorials for different teams.
• Updated product filters on the company website to improve user experience.
• Accelerated order processing and delivery coordination, significantly reducing delivery times and improving customer feedback.
• Developed and wrote product data for over 500 items, enhancing products visibility on the website.
• Collaborated with different teams within the company.
• Assisted with customer support process.

• Feb 2024 – Jul 2024 : Customer support manager at "English Home" internet store
• Provided prompt and professional support to online customers via phone, email, and newly implemented Viber and Instagram channels.
• Initiated and maintained communication through social media, improving customer engagement and satisfaction.
• Working with CRM system (logging, updating, data import/export).
• Handled customers` complaints.
• Assisted with exchange/return processes.

• Sep 2015 – Feb 2024 : Choreography and Music Teacher / Early Childhood Educator
• Taught choreography and music to preschool children using a Montessori-based approach.
• Developed annual lesson plans tailored to different preschool age groups, fostering creativity, movement, and emotional expression.
• Organized and led musical and theatrical performances involving children, staff, and parents.

• Jul 2013 - May 2014 : Ballet Artist at Donetsk National Opera and Ballet Theatre
• Performed solo and ensemble roles in classical and contemporary ballet productions
• Participated in a touring performance series across China, representing the theatre on an international stage.
• Collaborated with choreographers and fellow dancers to deliver high-level artistic performances.
• Maintained excellent physical conditioning, discipline, and rehearsal commitment as part of a professional ballet company.

Skills & Qualifications

Technical Skills:

• Strong understanding of core software testing principles (SDLC & STLC)
• Strong knowledge of Scrum, Waterfall, and Kanban methodologies
• Experience with test management systems: TestRail, Azure DevOps
• Practical skills in manual testing of web and mobile apps
• Strong knowledge of test documentation: test cases, checklists, bug reports, test plans
• API testing using Postman and SoapUI (REST & SOAP)
• Bug tracking and project management with Jira
• Strong knowledge of SQL queries and MySQL databases
• Good understanding of Git and command line usage
• Understanding of test automation with Selenium IDE and JMeter
• Strong knowledge of Black Box testing techniques: boundary value analysis, pairwise testing
• Good understanding of client-server architecture and API workflows.

Language Skills:

• Ukrainian: Native
• English: Upper-Intermediate