Anastasia

ANASTASIIA LINCHEVSKA
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Customer Support Representative

SUMMARY
Motivated and detail-oriented individual seeking a position as a Customer Support Representative.
Eager to apply strong communication skills, problem-solving abilities, and a customer-first mindset
to help ensure a positive client experience.

WORK EXPERIENCE
Hostess in “Рибачок” May 2023 - Jul 2025
Handled guest inquiries and resolved complaints in a calm and courteous manner.
Provided accurate wait time estimates and maintained clear communication with guests
during busy hours.
Acquired strong communication skills and the ability to solve any problem promptly and
effectively

Customer Support Representative Mar 2022 - Aug 2022

Provided timely and professional support to customers via email, live chat.
Resolved customer inquiries, complaints, and technical issues with empathy and efficiency.
Documented interactions and solutions in the CRM system to ensure accurate case tracking.
Collaborated with internal teams (e.g., technical, billing, sales) to resolve complex customer
cases.
Received positive feedback from clients and supervisors for professionalism and reliability.

EDUCATION
Lyceum “Naukoviy” Sep 2014 - May 2025
Faculty of Foreign Languages.
In-depth study of English and German languages.

ADDITIONAL INFORMATION

Basic computer proficiency (MS Office, email, CRM systems)
Languages: English, Ukrainian, Russian
Fast learner and adaptive to new tools
Ready to work flexible shifts, including weekends