Контактная информация

Соискатель указал телефон , эл. почту, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14758996/

Опыт работы

Customer support agent

с 05.2023 по наст. время (2 года 8 месяцев)
CyberCare, NordSecurity (Tesonet), Львів (IT)

- Ensured and maintained high customer satisfaction levels (CSAT) consistently. Increasing customer satisfaction (CSAT) from 70% to 90% within two months.
- Improved own response quality (QA) from 78% to 92% in three months through efficient inquiry handling via email and chat.
- Took initiative to lead multiple strategic projects that supported company goals. Managed a team of 4 to create onboarding documentation, reducing new hire adaptation time by 20% and enabling faster independence.
- Directed a performance improvement project with 3 top performers, which increased the team’s average CSAT by 15% in just 2 months.
- Mentored and supported new team members by developing Personal Development Plans to ensure faster onboarding and professional growth
- Delivered feedback on the product’s admin panel to improve its functionality, streamline internal processes, and enhance the accuracy of handling customer inquiries.

Team Lead

с 09.2022 по 02.2023 (6 месяцев)
Gaming App Start-up, Дистанційно (IT)

- Managed content creation team.
- Administered workflows and coordinated project tasks.
- Handled application content updates and ensured timely maintenance.
- Led a team, ensuring high performance and consistently strong results.

Waiter

с 07.2022 по 09.2022 (3 месяца)
Papashon, Львів (Харчова промисловість)

Образование

Lviv Polytechnic National University

Computer Science, Львів
Высшее, с 2020 по 2024 (4 года)

Дополнительное образование и сертификаты

IT Courses | Ampli (Front-End development - React.js, JS, Redux)

6 months

Знания и навыки

• Відповідальність
• Уміння аналізувати
• Управління командою
• Адаптивність
• Неконфліктність
• Комунікабельність
• Лідерство
• Ведення CRM
• Zendesk
• CRM
• Висока працездатність
• Урегулювання конфліктів
• Критичне мислення
• Google

Знание языков

Английский — выше среднего