Катерина

KATERYNA BESCHASTNA
Customer support specialist

Profile
I have experience working in customer support. I am active,
proactive, and easily build good relationships with people. I have
strong analytical skills and can quickly find solutions in
challenging situations. I take a responsible approach to work and
focus on teamwork and achieving results. Always eager to learn,
constantly improving skills to provide the best possible support
[открыть контакты](см. выше в блоке «контактная информация») and service.

[открыть контакты](см. выше в блоке «контактная информация»)

08.09.2003 Work Experience
Mykolaiv, Ukraine
2024
Digital Cloud Technologies (1,5 years)
–
Customer support
2025
Responses to user reviews;
Education Publishing applications in the Microsoft Store;
Publishing virtual machines on Azure
Bachelor of Finance
Marketplace;
Banking and Insurance Preparing materials for publication

Petro Mohyla Black Sea National (descriptions, instructions, screenshots, etc.);
University Creating websites on WordPress;
Communicating with developers to resolve VM
2020 - 2024
and app issues;
Localization of applications (Translation +
Editing keys);

Expertise 2023
Everest Ter (6 Months)

Problem solving Office manager (remotely)
Working with Canva and InShot;
Customer communication Conducting interviews;
Managing social networks Facebook and
Copywriting
Instagram;

Content management Setting up advertising in Facebook Ads;
Analyzing and creating advertising funnels.

Language

English - Intermediate Hobbies
Reading books and comics, walking with friends,
Ukrainian - Native
cooking