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Resume - Dmytretskyi Vasyl Vasylevych

Ukraine, Lviv | Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary

Communicative and results-oriented specialist with over 7 years of experience in customer service in the
pharmaceutical industry,
including 5 years in managerial positions overseeing pharmacy branches in Lviv, Lviv region, and Uzhhorod.
Highly stress-resistant, skilled at quickly resolving complex situations while maintaining positive
communication.
Fluent in Ukrainian and Russian, English at A1 level (currently studying at AP Education with the goal of
reaching C1).
Experience as a driver for Uklon, Bolt, and 838 has provided deep insight into customer needs in the service
sector.

Work Experience

PPE "Apteka Aronia" - Pharmacy Branch Manager (2018 - 2024, Lviv / Lviv Region / Uzhhorod)
- Managed pharmacy branches and staff.
- Provided customer consultations, resolved conflicts, and improved satisfaction rates.
- Optimized business processes to increase profitability.
- Awarded by APAU for professional contribution and work during the COVID-19 pandemic.
- Maintained 95% positive customer feedback.
- Actively collaborated with medical representatives.

KNP "Lviv Territorial Medical Association" - (2024 - 2025, Lviv)
- Worked with patients and doctors in clinical settings.
- Ensured quality communication and quick resolution of requests.

Driver (Uklon, Bolt, 838) - (2025)
- Completed orders and ensured comfortable service for passengers.
- Resolved problems in real-time.
- Maintained high service and communication standards.

Education
Medical College 'Monada' - Junior Specialist
Specialization: Clinical Pharmacy

Skills

- Professional PC and internet services proficiency
- Customer service (online & offline)
 Resume - Dmytretskyi Vasyl Vasylevych

- Conflict resolution and negotiations
- Stress resistance and adaptability
- Basics of programming (Okten School training)
- Team organization and management
- Active work with medical representatives

Languages

- Ukrainian - Native
- English - A1 (in progress, goal: C1)
- Russian - Fluent

Courses & Training

- AP Education - Intensive English language learning
- Okten School - Java Full Stack Development (in progress)