Yasir

Yasir Yusuf
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PROFESSIONAL SUMMARY

Experienced in customer support and logistics coordination, with strong analytic thinking and problem-solving skills.
Adept at using CRM tools and collaborating with teams to ensure optimal service delivery. Ready to leverage skills in
troubleshooting and technical documentation to support and grow with a new team.

SKILLS

Customer support Troubleshooting Technical documentation Strong analytic thinking Crm tools

Team collaboration Problem solving Time management Ms Excel PowerPoint Word

EXPERIENCE

CAR SHIPPING BROKER/SALES AGENT , Wilmington , DE
Colin to Auto Transport, July 2025-Present

• Communicate with U.S. customers and drivers to manage daily shipment needs.
• Coordinate and oversee the entire shipping process across the U.S.
• Provide full logistical support while maintaining constant client communication.
• Prepare and deliver accurate quotes, transit times, and fee breakdowns.
• Monitor pickup and delivery schedules to ensure on-time execution.
• Respond quickly and professionally to phone and email inquiries.
• Track loads in transit and proactively resolve issues.

DISPATCHER/ SALES AGENT, New York
Safer Road Rescue, August 2020-Present

• I was tasked with efficiently coordinating and dispatching tow trucks in response to customer requests.
• I utilized GPS and mapping tools to optimize routes, verify caller addresses, and provide accurate directions,
ensuring prompt service delivery.
• I maintained clear communication with tow truck drivers, offering real-time updates on job assignments and traffic
conditions.
• I take pride in being recognized as one of the top dispatchers in the company.
• My excellent negotiating skills resulted in significant cost savings, consistently contributing to a weekly profit of no
less than $5,000 for the company.
• Nationwide towing and road services
EDUCATION

vinnytsia national pirogov memorial medical university, March 2024

REFERENCES

References available upon request

HOBBIES AND INTERESTS

SportsComputerBusinessTravellingGymCoding