Victoria

Victoria Kutsyk
Email: [открыть контакты](см. выше в блоке «контактная информация») Location: Remote / Ukraine | LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @viktimi

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Professional Summary

Experienced Client Payout Manager with 5 years in the iGaming industry. Skilled in payment processing, risk and fraud prevention, KYC/AML compliance, and client support. Proven ability to ensure fast and accurate payouts, reduce operational risks, and maintain high customer satisfaction in a fast-paced remote environment.

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Work Experience

Client Payout Manager (Online Gaming, Remote)
Company Name — May 2020 – until now
Processed and approved player withdrawals across multiple payment systems (PSPs, e-wallets, bank transfers).
Ensured compliance with KYC/AML procedures and regulatory requirements.

Monitored transactions to detect suspicious activity and prevent fraud.

Handled disputes, chargebacks, and collaborated with PSPs to resolve payment issues.

Prepared financial reports and optimized payout workflows to reduce processing time.
Worked closely with finance, compliance, and risk teams to ensure secure operations.
Achievements:

Maintained 98–100% accuracy of payouts under strict deadlines.

Reduced fraudulent transaction attempts through improved monitoring.

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Key Skills

Payment processing & verification
PSPs, e-wallets, banking systems
KYC/AML compliance
Risk and fraud monitoring
Data analysis & reporting
Chargebacks & dispute resolution
Attention to detail & confidentiality
Stress resilience & teamwork

Languages

English -Intermediate

Ukrainian – Native