Rehatpreet

Rehatpreet WORK HISTORY

Singh Customer Support Executive
Wipro
Customer Support 07/2022 – Current | India
Executive Handled inbound and outbound calls, chat, and email
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support to resolve customer queries effectively.
Utilized CRM systems and Jira to log, track, and escalate
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customer issues.
Collaborated with technical teams to troubleshoot and
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resolve client-reported concerns within SLA timelines.
Maintained accurate documentation and generated
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reports using Google Sheets and MS Excel.
Consistently achieved KPIs including first call resolution,
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customer satisfaction scores, and average handling time.
Trained new hires on tools, processes, and quality
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guidelines to improve onboarding efficiency.
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация») Customer Service Executive
Tech Mahindra Ltd
India
03/2021 – 06/2022
@rehatpreet01 Provided voice and non-voice customer support for
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international clients.
Managed service requests, complaints, and escalations
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PROFILE ensuring quick and effective resolutions.
Documented case details accurately in CRM platforms
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Customer Service Executive with over 4 and maintained knowledge base articles.
years of experience in delivering Improved customer experience by recommending
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exceptional customer support and issue process enhancements to reduce recurring issues.
resolution in fast- paced environments. Supported backend operations by preparing daily/weekly
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Skilled in handling customer inquiries, reports in Google Sheets for management review.
technical troubleshooting, and providing Recognized for consistently exceeding quality
personalized solutions. Proficient in using
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benchmarks and client satisfaction scores.
CRM tools, Jira, Google Sheets, MS Office,
ticketing systems, and knowledge
management platforms to enhance SKILLS
productivity and ensure customer
satisfaction. Adept at collaborating with
cross- functional teams, improving Customer Relationship Management (CRM)
processes, and maintaining high service
standards. Ticketing & Escalation Handling (Jira,
ServiceNow)
ADDITIONAL
INFORMATION Data Management & Reporting (Google
Sheets, MS Excel)
Flexible to work in rotational shifts and
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across multiple domains (BPO, ITES,
Tech Support). Call Handling & Email/Chat Support
Strong adaptability and problem-solving
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mindset with proven teamwork skills.
Conflict Resolution & Complaint Handling
LANGUAGES
Performance Metrics & SLA Management
English
Advanced (C1)
Process Improvement & Team Collaboration

Strong Verbal & Written Communication

EDUCATION
Bachelor Of Commerce
Jagran Institute
05/2023 | India