Дар'я

Daria Holovatenko
Kyiv/ Dnipro

Versatile and resourceful professional with experience in translation,
education, customer support, and humanitarian data collection. Skilled in
intercultural communication, training delivery, and beneficiary
engagement through digital tools. Adept at working in international
environments, supporting NGOs, and providing efficient client-oriented
solutions. Proven ability to manage surveys, language services, and
customer support operations with accuracy, adaptability, and attention to
detail.

Education Work Experience
Handicap International (Humanity &
Master Of Philology (Chinese
Inclusion)
and English)
Capacity Building Trainer | 2024-2025
National University of Kharkiv
I designed and delivered training programs for local
2024-now NGOs, focusing on logistics knowledge in the
Bachelor of Philology (Chinese humanitarian community. I also collaborated with
pedagogical staff to adapt content and provided
and English) with honors
coaching to strengthen organizational capacity.
Kyiv National Linguistic University
2020-2024 Première Urgence Internationale
Translator | 2022-2023
Chinese Language Studies I supported communication between international
(Scholarship Program) staff and local beneficiaries. This position gave me
Tianjin Foreign Studies University, China valuable translation experience and improved my
2023-2024
language and intercultural skills.
Avdiivka Comprehensive School No. Enumerator (Contract) | 2022–present
7 (Grades 1–11) with honors Conduct beneficiary phone surveys and manage
Avdiivka, Ukraine data collection using Kobo forms. Ensure accuracy,
2009-2020 confidentiality, and timely reporting of collected
information to support program implementation.
Skills
快橙 (KuaiCheng)
Time Management & Organizational Skills Customer Support Representative | Jun 2023 –
Intercultural Communication & Cultural Sep 2023
Awareness Communicated with users via online chat and
Confidentiality & Ethics provided accurate solutions. Managed
Problem Solving & Adaptability subscriptions in the Admin Panel, processed
Leadership & Team Collaboration requests in Zendesk, avoided refunds by offering
Microsoft Office, IT Skills efficient solutions, and tested app updates to
Stress Resistance & Attention to Detail report user experience.
Certificates Just School
HSK Course - HSK3 2021 Remote English tutor | 2020-2022
天津外国语大学 高级结业证书2024
-
I worked remotely as an English Tutor at
JustSchool, teaching children and teenagers and
Languages developing interactive learning strategies.
Ukrainian – Fluent
Russian – Fluent
English – Upper-Intermediate
Contact
Chinese – Intermediate [открыть контакты](см. выше в блоке «контактная информация»)
French – Basic
[открыть контакты](см. выше в блоке «контактная информация»)