Шівані

Shivani Mishra
Medical Student
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ABOUT
Enthusiastic and adaptable MBBS student with strong communication,
customer service, and problem-solving skills. Passionate about helping
people, thriving in fast-paced environments, and committed to
delivering high-quality service.

EXPERIENCE
D&Z Networks Limited,LLC, Lviv,Ukraine - Medical Data Reporting
Specialist
SEPTEMBER 2025 - PRESENT
Key Responsibilities :
●​ Prepared and maintained daily, weekly, and monthly Excel reports on
operational and performance metrics.
●​ Collected, validated, and organized large datasets, ensuring accuracy
and consistency.
●​ Tracked and analyzed KPIs, providing actionable insights to
management.
●​ Automated routine reporting tasks using Excel formulas, pivot tables,
and charts, creating dashboards.

Amazon, Indore,India- Virtual Customer Service Associate
JULY 2022- AUGUST 2022
Key Responsibilities :
●​ Handle customer queries via phone.
●​ Resolve issues related to orders, returns, refunds, and payments.
●​ Use Amazon’s internal tools (CRM) and systems to track and resolve
cases.
●​ Ensure high-quality service by meeting performance and accuracy
standards.
●​ Collaborate with the team to improve customer satisfaction and
efficiency.
SKILLS
●​ Customer Orientation & Support.
●​ MS Excel, MS Office, Teams- Proficient.
●​ Communication & Interpersonal Skills.
●​ Problem Solving & Adaptability.

PERSONAL SKILLS
●​ Detail-Oriented & Organized.
●​ Quick learner with strong adaptability.
●​ Committed to teamwork and collaboration.
●​ Professional, approachable, and empathetic.

EDUCATION
Lviv National Medicinal University, Lviv, Ukraine - Specialist degree in
Medicine (MBBS)
JULY, 2021 - PRESENT (Currently, 4th year student)

LANGUAGE
English - Fluent

HOBBIES AND INTERESTS
●​ Reading medical journals & staying updated on healthcare
advancements.
●​ Sports & outdoor activities promoting fitness and teamwork.
●​ Travelling.