Alona

Alona Piatakha
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Address: Ukraine, Sumy region, Romny
Date of Birth: 03.08.1993

A passionate, dedicated, and result-driven individual with nine years’ experience in the hospitality industry and
three years in the accoun ng eld, holding a strong front o ce opera ons background. Demonstrate a successful
track record in handling guests’ complaints in previous roles. Smoothly got involved in the nancial eld as an
Accounts Payable Representa ve, shortly elevated to Coordinator role. My core competencies lie in leadership and
exper se in Accounts Payable processes, where I managed team performance and op mised accoun ng opera ons,
ensuring impeccable nancial accuracy.

EDUCATION
2014-2016: Kharkiv Ins tute of Trade and Economics of Kyiv Na onal
University of Trade and Economics; Master in TOURISM INDUSTRY (with honours)
2010 – 2014:Kharkiv Ins tute of Trade and Economics of Kyiv Na onal University of Trade and
Economics; Bachelor of Arts Major in Tourism(with honours)
SKILLS:
Professional: Accoun ng, Payroll, Financial Statements, Client/Vendor Nego a ons, Troubleshoo ng. crea ng
di erent types of guided tours; conduc ng transfers and entertainment ou ngs, selling travel
packages, and providing informa on.
Special:
• competent with Microso Excel, Teams, and Outlook;
• experience with Theova UBS; Opera PMS, GP, Workday, Basware, IPower
Language skills:
• Ukraine (Na ve tongue)
• English (Fluent)
Personal: cri cal thinking and e ec ve work with deadlines, easy-going, organise, team player, crea ve, and
reliable.

PROFESSIONAL EXPERIENCES
January 2025 - present BILLING TEAM COORDINATOR, Expert - PwC, Ukraine, Remote
• Coordina ng and supervising a team of 30 employees, ensuring e ciency and accuracy in daily opera ons.

• Reviewing and approving invoices across mul ple regions, maintaining compliance with corporate standards.

• Ac ng as a key contact with clients, resolving escala ons, and suppor ng onboarding of new processes.
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 • Conduc ng interviews, training sessions, and coaching (9 direct mentees) to foster professional growth.

• Preparing and analysing reports (TOILs, KPI Achievement by Employee, Employee Overview, monthly
u lisa on).

• Suppor ng process op misa on, including migra on to new systems and work ow improvements.

July 2024 - November 2023 SENIOR ACCOUNTS PAYABLE - Pharmbills, Ukraine, Remote
• Processing and pos ng payments;
• Handling bank account reconcilia ons;
• Managing overpayments, manual payments, etc.
• Coordinate the account representa ves' tasks;
• Use innova ve strategies to manage my team's workload
• Maintain communica on with clients, nursing facili es, and vendors to ensure accurate nancial
records.

June 2023 - July 2024 ACCOUNTS PAYABLE REPRESENTATIVE - Pharmbills, Ukraine, Remote
• Communicate with customers and service providers by phone and email;
• Receive and process invoices;
• Maintain a vendor database;
• Managing manual payments,
• Verify and reconcile invoices and payments;
• Maintain documenta on (Closing Cycle, P&Ls, Aging).

March 2022 - February 2023 MAJORDOME (Personal assistant) - Cheval Blanc Randhelli Resort, LVMC,
Maldives - Bespoke personal service for Top VIP’s

June 2021 - February 2022 EXECUTIVE BUTLER - Burj Al Arab Hotel, Dubai, UAE
● Maintains seamless interac on with guests in order to facilitate guest recogni on, obtain preferences,
an cipate guest needs and proac vely ac on all their requests & requirements. Also, ensures the
privacy and security of all the suite guests.
● Maintains a full & comprehensive knowledge of the products and services available in the SBU, other
Jumeirah proper es and the local area.
● Carries out guest registra on, cashiering and other administra ve tasks as per the standard.

October 2019 – December 2020 PERSONAL BUTLER – St. Regis Maldives Vommuli resort, Maldives
● performs a wide range of func ons like gree ng and checking in guests, and making dining and
entertainment arrangements.
● Follow up with guests to ensure their requests or problems have been met to their sa sfac on
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 ● Con nuously strive with the team to provide the bespoke and uncompromising services

December 2018 – October 2019 FRONT DESK ASSISTANT – Taj Exo ca Resort Spa, Maldives
● Responsible for ensuring that daily Front O ce procedures and processes are completed.
● Execute special treatments for all guests especially the VVIPs.
● Ensure follow ups on guest's birthdays and guest's special requests.
● Monitor and coordinate with the Opera ons team that guests are receiving personal recogni on
through warm welcome on arrival and departure.
● Conduct inves ga on for any guest’s complaints and accordingly respond in a professional and
mely manner.
● Coordinate wedding, group dinner or any other special occasion.

November2017 –August 2018 RECEPTIONIST/GUEST RELATION /HOSTESS– The Royal Apollonia Hotel,
Louis Hotels (Cyprus, Limassol)

July 2017 – November 2017 KIDS ANIMATOR – The Royal Apollonia Hotel, Louis Hotels (Cyprus,
Limassol) – create kids club program including mini disco, crea ve handwork, and babysi ng.

May 2015 - September 2015 GUEST RELATIONS- Kimeros Holiday Park Hotel, (Kemer, Turkey)

April-October 2014 SPORT ENTERTAINER - VON Resort Golden Coast/Beach Hotels, Ac velife Event
Company, Side, Turkey)

April-October 2013 GUIDE - internships and work (Tez Tour, Kemer, Turkey)
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