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Svitlana J. Chernoivanenko
Email: [открыть контакты](см. выше в блоке «контактная информация»)
WhatsApp: [открыть контакты](см. выше в блоке «контактная информация») | Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Location: Ukraine / Turkey | Remote-ready

Objective
To secure a remote position as a Customer Support Representative, where I can leverage my
multilingual communication skills, administrative experience, and dedication to client satisfaction to
provide outstanding service in a global environment.

Key Qualifications
1 Bilingual: Fluent in English and Ukrainian; Fluent in Russian
2 15+ years of experience in administrative and communication roles
3 Strong interpersonal and written communication skills
4 Experienced in client support, data entry, correspondence, and scheduling
5 Proficient in Microsoft Office, email systems, CRM tools, and Google Workspace
6 Quick learner, highly organized, and able to multitask efficiently
7 Flexible schedule and fully equipped remote work environment

Professional Experience
JSC "Oil Refinery Complex – Galychyna" | Head of Office Work and Correspondence Department |
2007–2022
1 Managed client communication, documentation flow, and administrative support
2 Translated technical and business documentation (English–Ukrainian–Russian)
3 Maintained cross-border correspondence with international partners
JSC "Drohobych Truck Crane Plant" | Interpreter / Marketing Assistant | 2001–2007
1 Supported customer communications and maintained marketing records
2 Translated marketing and commercial documents
CTIP Italy | Interpreter & Documentation Assistant | 1995–2001
1 Provided language support for international projects and documentation
2 Assisted with technical correspondence and on-site communication

Education
1 Specialist in English and German Languages, Ivan Franko State Pedagogical Institute,
Drohobych
2 Degree in Finance, Ternopil Academy of National Economy

Languages
1 English: Fluent
2 Ukrainian: Native
3 Russian: Fluent
4 Polish: Intermediate
5 Turkish: Basic (A1)
Additional Information
1 Remote-ready with stable internet and home office setup
2 Flexible working hours, including evenings and weekends
3 Committed to providing empathetic, professional customer support