Mercy

ESTHER AKINROLABU
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🌍: Abuja, Nigeria | Available for Remote Work

Office/Virtual Assistant (Remote Administrative Support)
PROFESSIONAL SUMMARY
Office & Virtual Assistant with over 5 years of experience providing remote
administrative and executive support for companies across the U.S. and Africa.
Skilled in calendar management, document preparation, and client coordination, with
proven success maintaining confidentiality and streamlining daily workflows.
Proficient in MS Office Suite, Google Workspace, Slack, Trello, Notion, and Microsoft
Teams. Known for attention to detail, reliability, and the ability to create structure in
fast-moving environments.

CORE COMPETENCIES/KEY SKILLS

 Administrative & Office Support
 Calendar & Meeting Management
 Confidentiality & Professional Communication
 Customer & Client Support
 Document Preparation & Report Formatting
 Email & Correspondence Handling
 Record Keeping & Data Entry
 Time Management & Multitasking
 Virtual Collaboration (Slack, Teams, Zoom, Notion, Trello)
 Workflow Optimization & Task Prioritization

(Keywords: administrative assistant, virtual assistant, executive assistant, office
coordination, data entry, remote work, customer support, virtual admin, calendar
management, task tracking, document control)

PROFESSIONAL EXPERIENCE

Project Coordinator / Executive Assistant to CEO (Remote, Contract)
ClauseCore, Legal Tech Platform, Austin, Texas, USA
April 2025 – August 2025

 Supported the CEO in coordinating the development and execution of the
ClauseCore platform, ensuring the project stayed aligned with its vision.
 Supervised remote technical teams (frontend, backend, and design) and achieved
95% milestone completion within set timelines.
 Coordinated and facilitated weekly progress meetings via Slack and Zoom,
improving team accountability and cutting project delays by 30%.
 Monitored task progress, documented weekly updates, and maintained
transparent communication between leadership and developers.
 Ensured alignment between the CEO’s goals and implementation efforts through
structured task management and follow-ups.
 Delivered a functional platform prototype ahead of deadline, positioning the
project for investor and public launch readiness.

Executive Assistant / Office Assistant (Remote, Contract)
Jades Entertainment Inc., Atlanta, Georgia, USA
August 2023 – January 2024

 Coordinated remote teams, vendor communications, and onboarding
documentation.
 Introduced Trello task-tracking systems, reducing missed deadlines by 25%.
 Maintained 100% accuracy in client correspondence and records.
 Managed executive calendars and client appointments across U.S. time zones.

Customer Service Representative / Administrative Support (Full-time)
Ecobank (Pan Africa Bank), Abuja, Nigeria
June 2022 – July 2023

 Delivered efficient customer service and administrative support across multiple
departments.
 Processed transactions, maintained branch reports, and handled data entry with
confidentiality.
 Improved customer retention by 30% through consistent follow-up and timely
resolution.

Customer Service Representative / Administrative Support (Full-time)
United Bank for Africa (UBA), Abuja, Nigeria
November 2019 – May 2022

 Provided front-desk client support, account updates, and financial documentation.
 Managed scheduling, correspondence, and branch coordination.
 Reduced client complaints by 95% through proactive communication and follow-
ups.

Virtual Assistant / Event Coordination Support (Remote, Contract)
Paragon Entertainment LLC, Maryland, USA
January 2019 – October 2022

 Provided virtual administrative and scheduling support for event coordination
teams across multiple U.S. cities.
 Managed executive calendars, meeting schedules, and client bookings to ensure
smooth operations before and during events.
 Coordinated vendor communication and travel logistics for performers and
technical teams.
 Maintained updated digital records, contracts, and event itineraries through
Google Workspace and Excel tracking systems.
 Improved coordination efficiency by 35% through proactive scheduling and real-
time communication.
 Supported over 40 successful events annually, contributing to positive client
feedback and repeat bookings.

EDUCATION

B.Sc. Mass Communication
Global Wealth University, Republic of Togo — Expected November 2024

National Diploma in Mass Communication
The Gateway (ICT) Polytechnic, Saapade, Ogun State, Nigeria — August 2018

Senior Secondary Certificate Examination (SSCE)
Saint Mary’s College, Benue State, Nigeria — June 2016

CERTIFICATIONS

Virtual Assistant Program — (ALX Africa) — May 2025
Customer Service Certification (Alison) — August 2022
Virtual Assistant Certification (Alison) — March 2022
Project Management (JPTS) — April 2021
Human Resource Management (JPTS) — April 2021
Quality Assurance (JPTS) — April 2021
Quality Control (JPTS) — April 2021

ADDITIONAL INFORMATION

Languages: English (Fluent)

Typing Speed: 70+ WPM (accurate and verified)

Digital Tools & Platforms: Google Workspace, Microsoft Office Suite (Word, Excel,
PowerPoint), Trello, Notion, Asana, Slack, Zoom, Microsoft Teams, Canva

Core Skills: Calendar Management, Email Correspondence, Virtual Meeting
Coordination, Data Entry, Document Preparation, Task Tracking, Client
Communication, Workflow Optimization

Availability: Immediate — Open to Remote Roles
Work Eligibility: Authorized to work remotely for international clients.