Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/15754693/

Опыт работы

Fleet coordinator

с 10.2019 по 03.2025 (5 лет 6 месяцев)
Millhouse Logistics Inc, Одеса (Транспорт, логістика)

• Managed daily fleet operations for dry van division, coordinating drivers, routes, and shipment schedules.
• Sourced and booked profitable loads through broker platforms, ensuring efficient truck utilization.
• Secured reliable coverage for acquired shipments, maintaining on-time pick-up and delivery performance.
• Oversaw logbook compliance and monitored Hours of Service (HOS) to ensure drivers met FMCSA safety regulations and delivery deadlines.
• Conducted rate negotiations with brokers and carriers to maximize profit margins while maintaining service quality.
• Resolved transportation issues such as delays, equipment breakdowns, or route conflicts through effective communication and quick decision-making.
• Maintained accurate records of load details, driver assignments, and performance metrics in dispatch and CRM systems.
• Supported company operations in both in-office and remote environments, adapting quickly to dynamic logistics conditions.

Bilingual Customer Service Representative

с 04.2017 по 10.2019 (2 года 7 месяцев)
Millhouse Logistics Inc, Одеса (Транспорт, логістика)

• Monitored and tracked shipments and driver locations in real time using CRM systems (Sylectus, IVIA) to ensure on-time delivery.
• Checked and confirmed driver availability and route readiness, coordinating schedules and load assignments.
• Provided bilingual customer service and support to clients, carriers, and dispatch teams.
• Communicated proactively with customers to update on shipment status, delivery times, and any unexpected delays or route changes.
• Investigated and resolved transportation-related issues, ensuring clear communication and minimal downtime.
• Collaborated with dispatchers, warehouse staff, and management to maintain accurate logistics documentation and smooth daily operations.
• Ensured all client interactions met company service level agreements (SLAs) and customer satisfaction goals.

Agent

с 04.2017 по наст. время (8 лет 9 месяцев)
Zelh, Одеса (Транспорт, логістика)

• Sourced, negotiated, and booked freight loads with brokers and direct customers through load boards and CRM systems.
• Built and maintained long-term relationships with carriers, brokers, and clients to ensure consistent freight flow.
• Oversaw dispatch operations, monitoring driver locations, HOS compliance, and delivery progress.
• Handled rate negotiation, documentation, and problem resolution, ensuring cost-efficient and timely deliveries.
• Analyzed route performance and adjusted scheduling for improved profitability and resource use.
• Communicated proactively with clients and drivers to provide real-time updates and maintain service quality.

Образование

Odesa I.I.Mechnikov National University

International relationships, Одеса
Высшее, с 2013 по 2017 (4 года)

Знания и навыки

• Стресостійкість
• Комунікабельність
• MS Excel
• Здатність до навчання
• Неконфліктність
• Доброзичливість
• Організація автоперевезень

Знание языков

• Английский — выше среднего
• Украинский — свободно