Kseniya

Kseniya Ryltseva
Customer support representative, English translator, English teacher.
A friendly and dedicated Customer Support Representatve with experience assisting clients in English,
Polish and German. Skilled at solving customer issues with patience, empathy and clear communication.
Looking for a full-time position in a supportive and dynamic company where I can continue developing
my skills in client care and teamwork.

[открыть контакты](см. выше в блоке «контактная информация») Gdansk, Poland

WORK EXPERIENCE SKILLS
Customer support specialist Multilingual client assistance
'KIWIride'
07/2020 - 10/2020, Lviv, Ukraine Empathy and patience in customer interactions
Assisted customers in English and German with scooter rentals through
live chat, ensured clear communication between users and the technical Live chat (Zendesk) and email support
team, solved service-related issues effectively.
Customer communication and problem solvivng
Customer support representative
The fluent usage of the English language
'Fornova'
12/2021 - 02/2022, Lviv, Ukraine
Provided customer support in English via Zendesk chat and email,
resolved client requests in a timely manner.
CERTIFICATES
Data analyst
A Polish language course (A1-A2), 'Highlight' center,
'LSEG (London Stock Exchange Group)' Lviv. (10/2013 - 03/2014)
08/2022 - 11/2022, Gdynia, Poland
Conducted data analysis and created new company records in the OA A Polish language course (B1), Gdansk Integration
database, ensured data accuracy and compliance with internal Center. (07/2024 - 08/2024)
standards.

Passenger consultant
'Gdansk airport' LANGUAGES
09/2023 - 10/2023, Gdansk, Poland
Supported passengers during security control procedures, provided English German
information in a polite and professional manner. Native or Bilingual Proficiency Professional Working Proficiency

Ukrainian Polish
Production worker Native or Bilingual Proficiency Professional Working Proficiency
'Dot2Dot S.A'
11/2024 - 12/2024, Kowale, Poland
Operated paper production machinery and packed finished goods.
INTERESTS
Card packer
Foreign languages, rhythmic gymnastics.
'Argo Card Sp. z o.o.'
09/2025 - 09/2025, Gdansk, Poland
Packed various types of plastic cards while ensuring product quality.

EDUCATION
Bachelor's degree
Ivan Franko Lviv National University
09/2010 - 07/2014, Lviv, Ukraine

Master's degree
Academy of Social Sciences
10/2014 - 02/2015, Warsaw, Poland