Маргарита

Margarita Experience
Customer Service Representative, UniShippers . Pittsburgh,
Zhukova Pennsylvania
Feb. 2024 - Oct. 2025

• Coordinated SAP evaluations and follow-ups, ensuring timely
Personal Info communication between employees, providers, and clients.
• Conducted full intakes, maintained HIPAA-compliant records, and
Phone:
[открыть контакты](см. выше в блоке «контактная информация») supported employees through treatment and return-to-work steps.
• Managed multiple cases with strong organization, problem-
Email: solving, and attention to detail.
[открыть контакты](см. выше в блоке «контактная информация») • Handled cold and warm calls to engage clients, set up
appointments, and ensure timely services.
Address:
(UA) • Built positive relationships with clients and providers while
ensuring compliance with DOT regulations.

Freight Forwarding Sales Manager, Global Transport Investment,
Skills
Formag Forwarding.
Communication & Jun. 2025 - Sep. 2025
Networking
• Managed import product P&L, cost margins, and continuous
improvement initiatives.
Client Relationship
• Prepared rate quotations for customers and overseas offices.
Management
• Ensured customer and operational requirements were met; resolved
issues promptly.
Problem Solving • Led vendor and carrier management, including ocean carriers,
overseas agents, and domestic truckers.
• Maintained accurate invoices, bills of lading, shipping statements,
Cold calling
and tracked KPIs.
• Monitored shipment status and resolved incidents efficiently.
Logistics Coordination • Built and maintained relationships with key suppliers and core
import clients.

Assistant Operations Manager, Global Transport Investment, Formag
Forwarding.
Languages Mar. 2024 - Sep. 2025
English
• Coordinated ground, sea, and air freight forwarding shipments
from pickup to delivery.
Chinese (Simplified)
• Negotiated freight rates with carriers to ensure cost-effective
shipping.
Russian • Scheduled shipments, tracked progress, and ensured timely
delivery.
• Monitored cargo status, resolved operational issues, and
Ukrainian
maintained shipment documentation.
• Entered and updated records in TMS, ensuring accuracy and
compliance with company and industry regulations.
 • Assisted with cold calling and appointment scheduling as needed to
support logistics processes.

Education
Odessa National Maritime University
Bachelor, Logistics and Transport Management, Present

Odessa Law Academy
Bachelor, International Law, Jul. 2025