Anastasiia

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Anastasia Borovyk [открыть контакты](см. выше в блоке «контактная информация»)
dispatcher
Kyiv, Ukraine
Driven and fast-learning dispatcher with a strong desire to
grow professionally in the logistics field. Actively seeking a
remote position. Committed to earning more through hard
work, responsibility, and continuous learning.

Experience Skills
Hard Skills
Customer support at Canadian Tire, Vancouver, Canada OCT 2016 - JUN 2017 GPS tracking & dispatch coordination

Logistics tracking & load monitoring

Assisted customers in-store and by phone with product inquiries, orders, and returns

Real-time communication with drivers

Provided clear and professional support in English only
Data entry & documentation

Handled point-of-sale operations, including cash and credit transactions
Knowledge of dispatch/tracking systems
Maintained knowledge of promotions, inventory, and store policies

Worked closely with team members to improve daily operations and service flow Soft Skills
Problem-solving in time-sensitive situations

Multitasking & stress management

Bartender at Brickyard, Vancouver, Canada SEP 2017 - JAN 2020 Teamwork & communication

Adaptability and quick learning

Provided exceptional service to international clientele in a fast-paced, English-speaking Time management

environment
Attention to detail

Managed multiple orders under pressure, demonstrating attention to detail and multitasking
abilities

Handled cash and electronic payments with precision and responsibility
Education
Communicated with customers, solved small issues, and worked closely with the team

Gained valuable experience working in a Canadian business culture, sharpening time College of Economics and Humanities
management and service standards Graduation year: 2013

Faculty: Design

Form of study: Full-time
Customer support representetive at MindLink Support MAR 2020 - JUN 2020

Communicated in fluent English with U.S. clients seeking online academic assistanc e
Language Education
Handled inquiries via email, chat, and phone about order processes, schedules, and tutor
matching
ILAC – International Language Academy of
Solved client issues with payments and session access in a friendly and efficient way
Canada

Vancouver, Canada
Managed tasks independently while working remotely, staying organized and responsive
Program: English Language Program (Full-
time)
English teacher Freelanse, Ukraine, Kyiv 2020 - 2021 Level: Advanced (Certificate awarded)
Duration: 12 months
Provided one-on-one online lessons focused on conversational English. Helped students
improve speaking confidence.
Graduated: 2015
Delivered lessons via video platforms (Zoom, Skype)
Achivements
Dispatcher / Driver Tracker at Everest Logistic Company DEC 2020 - FEB 2022
Maintained excellent communication with
Monitored U.S.-based drivers and their routes using internal GPS tracking softwar e
drivers and clients in English

Maintained real-time communication with drivers to ensure on-time delivery

Recognized by management for accuracy
Provided updates to dispatch managers about load status and potential delays

and attention to detail in tracking reports

Reported incidents, route changes, and late arrivals to relevant departments

Handled basic documentation and entered data into the company system
Worked night shifts and weekends to
Acted as a liaison between drivers and other departments to resolve issues promptly
ensure 24/7 logistics support
Maintained real-time communication with drivers and brokers to ensure on-time delivery

Worked in a high-pressure environment, managing multiple loads and drivers simultaneously
Languages

Professional Highlights
Ukrainian - Nativ e

English - Advanced

F luent English – lived and worked in Canada for 6+ years

Russian - Advanced
Strong communication and client support background

over 1 year of experience in U.S. cargo tracking and dispatch

Committed to growing in logistics and learning fast

Remote-ready and comfortable with digital tools and multitasking