Юлия

YULIIA VERETENNYK
📍 Hungary
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Professional Summary
Highly organized and proactive Personal Assistant with a strong background in customer support, translation, and administrative coordination. Skilled in managing schedules, correspondence, and operations in fast-paced environments. Adept at multitasking, problem-solving, and maintaining confidentiality while delivering exceptional service to executives and clients alike.
Professional Experience
• Customer Support Agent | Ahrefs Pte Ltd (Remote) — 2019 – 2025
• Delivered professional and efficient customer assistance, handling complex inquiries with discretion and accuracy.
• Liaised between clients and technical teams to ensure timely resolution of issues.
• Authored clear and helpful documentation and support materials for customers.
• Managed multiple tasks effectively while maintaining service quality.
• Remote Translator | Made in UA Agency — 2013 – 2019
• Provided translation and interpretation services for meetings, emails, and official documents.
• Assisted international clients with travel arrangements and business communications.
• Supported cross-cultural understanding through precise and contextual translation.
• Technical Support Specialist | SP Homenet Company — 2012 – 2013
• Offered technical assistance and remote troubleshooting for customers.
• Coordinated field teams and tracked issue resolution to ensure client satisfaction.
• Maintained organized records of service requests and reports.
• Sales Manager | LLC Dnepr Furniture — 2011 – 2012
• Managed customer relationships, inquiries, and follow-ups.
• Organized sales meetings, prepared proposals, and maintained CRM databases.
• Oversaw order fulfillment and delivery coordination, ensuring client satisfaction.
• Laboratory Chemical Analyst | KP Verkhnedneprovsk VUPKG — 2009 – 2011
• Maintained detailed laboratory records and ensured compliance with safety standards.
• Conducted analytical tests with precision and attention to detail.
• Managed lab inventory and coordinated daily operations efficiently.
Education
Dnepropetrovsk State Agrarian University — Bachelor of Science in Biotechnology and Production Technology (2004–2010)
Keyin College, NL, Canada — Digital Office Administration, Cybersecurity, IT Sales (Sales Reinvented with Paul Watts)
SP STEP, Dnipro — System Administration and Network Technologies
Skills
• Calendar and schedule management
• Email and document handling
• Travel coordination and meeting logistics
• Proficient in MS Office, Google Workspace, Sage, Access
• Basic SEO, accounting, and IT administration
• Fluent in English; native in Ukrainian and Russian
• Strong organizational, interpersonal, and problem-solving abilities
• - Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and digital collaboration tools
• - Expert at managing virtual communications and document workflows in a digital office environment
• - Experienced in scheduling, coordinating and supporting remote/hybrid meetings and calendar systems
• - Skilled in organising electronic filing systems, digital archiving and data retrieval
• - Adaptable and tech-savvy: familiarity with digital transformations in modern office administration
• - Comprehensive understanding of office procedures for digital/hybrid work environments
Achievements & Activities
Organizer of the Blue and Yellow Festival, Bannerman Park, St. John’s (2024).
Recognized for reliability, adaptability, and a strong commitment to professional excellence.