Samuel

Samuel Isaiah
Email: [открыть контакты](см. выше в блоке «контактная информация») | Ready to work Remotely

Professional Summary:

Results-driven Sales and Customer Service Professional with 6+ years of experience across CRM software
sales, B2C customer support, business development, and logistics coordination. Proven ability to manage
full sales cycles, deliver high-impact product demos, and build long-lasting client relationships. Skilled in
resolving customer issues, driving revenue growth, and optimizing operational processes. Adept at working
in fast-paced environments, handling technical inquiries, and using CRM/TMS tools to improve efficiency.
Recognized for strong communication, problem-solving, and the ability to consistently exceed performance
expectations.

Professional Experience:

Customer Service Representative
Oraimo Online Stores | Remote | 2024 - 2025

Responsibilities:
●​ Respond to customer inquiries and provide technical assistance in a timely and professional manner
with live chat.
●​ Answered customers' questions about their Shopify store and also helped track their package using
the Tracking webpage.
●​ Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
●​ Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
●​ Multitask effectively, managing multiple customer interactions simultaneously while maintaining
quality support.
●​ Demonstrate exceptional communication skills to ensure clarity and precision in all customer
interactions.
●​ Collaborate with other team members to share knowledge and provide continuous improvement
suggestions.
●​ Maintain a detailed record of customer interactions, issues, and resolutions for reference and
reporting purposes.

Sales - Freight Coordination
Advanced Logistics Services | Remote | 2022 - 2023

Responsibilities:

●​ Negotiated freight rates with shippers and carriers to ensure profitable margins.
●​ Coordinated shipments from pickup to delivery, ensuring smooth logistics operations.
●​ Used TMS and load boards to post freight, find trucks, and track loads.
●​ Communicated proactively with carriers and customers to resolve issues and ensure satisfaction.
●​ Maintained compliance with transportation regulations and company policies.
●​ Worked independently in a virtual environment while collaborating with dispatch and back-office
teams.
Sales - Account Management (Part Time)
Dial Expert | Remote | 2021 - 2023

Responsibilities:

●​ Sourced and secured new business opportunities by building relationships with customers and
decision-makers.
●​ Researched customers need to recommend suitable products and services.
●​ Stayed up to date with market conditions, pricing trends, and competitor offerings.
●​ Provided product information and training to customers when needed.
●​ Achieved sales growth by developing new business and retaining existing accounts.

Sales Manager
MovePLNR | Remote | 2020 - 2021

Responsibilities:

●​ Generated and qualified leads for CRM solutions tailored to local and interstate moving companies.
●​ Delivered high-impact product demos, showcasing features such as lead tracking, dispatching, job
scheduling, and invoicing.
●​ Managed the full sales pipeline from prospecting to closing monthly/annual subscription deals.
●​ Conducted needs assessments to understand each company's operational challenges and present
tailored CRM solutions.
●​ Executed cold calls, emails, and LinkedIn outreach to consistently drive new opportunities.
●​ Negotiated pricing, handled objections, prepared proposals, and closed mid-size and enterprise
accounts.
●​ Coordinated with onboarding teams to ensure smooth customer setup and product adoption.
●​ Built long-term client relationships, driving upsells and additional license sales.
●​ Monitored competitors and industry trends to refine sales strategy.
●​ Prepared weekly sales reports, forecasts, and performance metrics.

Sales | Customer Service Manager
Sigonna LLC | Remote | 2019 - 2020

Responsibilities:

●​ Provided exceptional support by addressing inquiries related to sales, promotions, and general
communication.
●​ Resolved customer complaints and claims efficiently while ensuring compliance with company
policies and consumer laws.
●​ Educated customers on products and services and implemented initiatives to improve customer
understanding.
●​ Maintained accurate records in CRM systems and followed established procedures to ensure smooth
task execution.
●​ Collaborated with internal teams to refine processes and enhance customer experience.
●​ Assisted with claims administration and coordination with suppliers when needed.
●​ Conducted follow-ups and scheduled appointments through inbound and outbound calls.
 Core Competencies:

●​ Customer Service ●​ Sales & Lead Generation ●​ CRM Management

●​ Technical Support (Live Chat) ●​ Complaint Resolution ●​ Negotiation & Closing

●​ Account Management ●​ Logistics Coordination ●​ Communication Skills

●​ Problem-Solving ●​ Multitasking ●​ Time Management

●​ Data Entry & Documentation ●​ Critical Thinking ●​ Team Collaboration

●​ Microsoft Word, Excel, Outlook ●​ Shopify App Support ●​ Relationship Building

Education:

Bachelor's Degree In Business Administration​
Novena University | 2013

Certifications:

●​ Customer Success Management Certification – Alison Online School
●​ CRM & Workflow Automation Training – LinkedIn
●​ Diploma in Sales Management - Alison Online School