Вадим

VADYM TUS
Customer Support / QA Trainee / PM / Prompt Engineer
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VT
​ [открыть контакты](см. выше в блоке «контактная информация») ​ Ukraine, Sarny

SUMMARY SKILLS
Motivated and responsible specialist with strong attention to detail Soft Skills
and a fast learning mindset.
Strong attention to detail
Experienced in helping users, solving technical issues, and explaining
complex things in simple words.
Strong Attention to Detail
I have solid communication skills, enjoy working with people, and
adapt quickly to new tools and workflows. High Sense of Responsibility
Looking for a role where I can grow professionally and bring value to
the team. Fast Learning and Adaptability

Clear and Friendly Communication
EDUCATION
Customer-Focused Mindset
Construction and Civil Engineering
National University of Water and Environmental Engineering Problem-Solving Critical Thinking
2017 - 2021

Technical Skills
KEY ACHIEVEMENTS
Basic Troubleshooting

​ Technical Troubleshooting Support
Setting Up Devices And Applications
Helped multiple users resolve issues with smartphones,
computers, and software by providing clear step-by-step
guidance. Assisting Users With Technical
Configurations
​ Clear Communication Skills
Explained complex technical tasks in simple and friendly Understanding Of Websites, Settings,
language, improving user understanding and reducing repeated And Basic Web Tools
questions.
Familiarity With Common Operating
​ Fast Learning & Adaptation Systems
Quickly adapted to new tools, settings, and technical
environments, allowing effective support even with unfamiliar Your Skill
systems.

Customer Support Skills
​ User Experience Improvement
Improved the experience for non-technical users by identifying
common difficulties and offering simple, structured solutions. User Assistance Onboarding

Handling Customer Inquiries
​ Reliable and Responsible Approach
Consistently completed assigned tasks accurately, responsibly,
and on time, earning trust from people I assisted. Guiding Users Step-by-Step

​ Process Organization Issue Reporting Documentation
Developed a personal workflow for troubleshooting and assisting
users, which helped solve issues faster and more efficiently. Managing Requests

Providing Clear Instructions
FIND ME ONLINE
Providing Solutions
​ Telegram ​ Social Network
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n/vadym-tus-40b079392/
FIND ME ONLINE INTERESTS
​ E-mail ​ Helping people with tech issues
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​ Traveling

​ Football

​ Reading and self-development

​ Psychology and communication

Personal productivity and
​ organization

​ Technology and gadgets