Vladyslav

Vladyslav Trokhymenko
Malaga, Spain
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary
Technical Support Specialist with 4 years of experience supporting SaaS and device-based systems in high-volume environments. Skilled in diagnosing technical issues, analyzing logs, configuring user devices, and guiding non-technical users through complex procedures. Strong background in ELD platforms, workflow optimization, and data accuracy checks. Seeking a full-time remote role in Customer/Technical Support within the EU or global markets.

Core Skills
Technical Support & SaaS
• Troubleshooting SaaS systems & device configuration
• Log analysis (ELD logs, GPS routes, system records)
• User account management & admin dashboard operations
• Map-based diagnostics (GPS signals, route discrepancies)
• Connectivity, software & hardware issue resolution
Tools & Technologies
• ELD admin dashboards
• TeamViewer (remote assistance)
• Excel (functions, pivot tables, basic automation/macros)
• Microsoft Office & Google Workspace
• Basic workflow automation
Soft Skills
• Clear communication with non-technical users
• High workload tolerance (30+ cases/day)
• Data accuracy & documentation discipline
• Training & onboarding
• Fast learning and adaptability
Languages: Ukrainian — Native | Russian — Native-level | English — B2

Professional Experience
TrackEnsure Inc. — Technical Support Specialist
Remote | Jan 2021 – Present (4 years 0 months)
• Managed 30+ daily support cases via phone and internal systems.
• Performed ELD log analysis, GPS route diagnostics, and device configuration.
• Diagnosed recurring issues and resolved root causes proactively.
• Adjusted account settings, corrected log inconsistencies, ensured compliance.
• Guided non-technical users through complex procedures in simple language.
• Created reusable templates reducing task-handling time by 3–5 minutes.
• Supported onboarding by helping new users understand system basics.

Grand Hotel Binz 5* — Hospitality Intern
Binz, Germany
• May 2019 – Dec 2019 (8 months)
• Jan 2020 – Dec 2020 (12 months)
• Assisted guests and supported 5-star front-desk operations.
• Used ERP tools for reservations, service coordination, and guest requests.
• Improved communication, organization, and multitasking skills in a high-pressure environment.

Cherkassy Palace 3* — Front Desk Intern
Cherkasy, Ukraine | Jun 2021 – Sep 2021 (4 months)
• Performed check-ins/outs, answered guest inquiries, and maintained booking records.
• Ensured service quality and supported daily operational tasks.

Education
Cherkasy State Technological University
Master’s in Hotel and Restaurant Business (2022–2024)
Bachelor’s in Hotel and Restaurant Business (2018–2022)