Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16393684/

Опыт работы

Virtual Assistant

с 03.2024 по 06.2024 (4 месяца)
Eight Turn Crepe, New York, Remote (Hotel and restaurant industry)

Managing schedules, correspondence, and communications of key executives
Drafting letters and documents, and collecting and analyzing information
Planning and scheduling meetings, conferences, teleconferences, and travel
Reading, researching, and routing correspondence
Handling phones, mail, filing, and general office management
Responding to customers via email,phone calls and chatbox who want to buy the companies franchiese

Case Manager Assistant

с 01.2024 по наст. время (2 года)
Medside Healthcare, Remote (Medicine, pharmacy)

Client Coordination & Communication, Documentation & Record Management, Implementation Support, Administrative Tasks, Maintain and update client case files, Use of EHR, Handle phone calls, emails, and referrals, Assist case managers in developing and implementing case plans.

Customer support representative

с 01.2024 по 03.2025 (1 год 3 месяца)
Orthodontics Experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces
Providing information about pricing
solving all customers related problems

Sales manager

с 08.2023 по 02.2024 (7 месяцев)
American International Logistics Inc, Haslet, Remote (Transportation and logistics)

Quoting leads
Calling, texting and email quotes to customers
Call missed calls, answer messages
Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents.
Posting of customers orders on the national Load board (Central Dispatch) and searching for carriers(drivers) for customers.
Reposting orders on national load board
Raising of customers to get a good deposit for the company
Dispatching of orders on CD
following up with drivers to make sure the car is picked up at the exact pickup address
Tracking customers' cars and providing updates to customers.
Updating customer information on the CRM system.
Following up with the billing department to make sure the customer's card has been charged after pickup.
working with trailers like Car hauler, flatbed, Enclosed trailers , Vans e.t.c
And other responsibilities as assigned by my supervisor.

Customer Support Respresentative

с 09.2020 по 06.2023 (2 года 10 месяцев)
Manhattan Dental Spa, New York, Remote (Medicine, pharmacy)

Supporting patients on their dental journey via text, phone and live chat.
Scheduling dental appointments for patients
Managing patients in CRM.
Understanding patient needs and offering other services based on those needs
Creating predefined reports to update clients.
Come up with solutions in order to meet Clients satisfaction

Customer support representative

с 01.2017 по 07.2020 (3 года 7 месяцев)
A-Z Locksmith, Remote (Construction, architecture, interior design)

Customer care representative, Account Maintenance, Information Management, Problem Resolution, Handling the end-to-end lifecycle of customer orders, Empathy, active listening, patience, and the ability to de-escalate frustrated customers.

Образование

Krooks University

Public Health, Kyiv
Высшее, с 2012 по 2018 (6 лет)

Знания и навыки

• Use of EHR
• ICD 10 Coding

Знание языков

Английский — свободно