Іоланта

Parashchuk Iolanta
Ivano-Frankivsk, Ukraine
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SUMMARY EXPERIENCE
Multilingual and highly adaptable Hospitality Service Associate luxury Hotel 5 Трав 2025 — Жовт
professional with strong experience ***** 2025
in administration, social work, Château de la Messardière – Airelles - Saint Tropez, France
customer service, hospitality, and
project coordination. Maintained luxury rooms and supported operations during high season.
Combines a background in public
sector work, international tourism
Hospitality Service Associate luxury Hotel 5 ***** Бер 2025 — Бер 2025
and economics with hands-on
operational experience in high- Pan Deï Palais – Airelles - Saint Tropez, France
standard environments. Skilled in
Ensured high-standard and guest comfort in a prestigious hotel.
managing complex tasks, supporting
vulnerable clients, coordinating Administrative & Social Services Specialist Трав 2022 — Вер 2024
teams, handling documentation, and
Social Service - Ukraine
ensuring smooth day-to-day
operations. Provided documentation assistance and client support; cooperated with
Looking for international remote community projects.I worked in public administration and social services,
opportunities where strong performing the duties of a Senior Social Affairs Specialist. My responsibilities
communication, organization, included coordinating community-level social support, managing
emotional intelligence, and problem- documentation and administrative processes, and collaborating with UNICEF
solving skills can create real value. and other international organizations on various projects.
I also worked closely with the Child Protection Service, participated in joint
SKILLS commissions, conducted assessments of vulnerable families, coordinated
assistance, and ensured inter-institutional communication.
Hospitality & Housekeeping
Management
Banking Specialist Січ 2017 — Січ 2022
Customer Service & Guest Relations
Crédit Agricole - Ukraine

Administrative Support & Team Managed customer accounts, financial documentation and front-desk
Coordination services.• Processed financial documentation and maintained accurate records
• Supported compliance procedures and followed internal regulations
Problem Solving & Adaptability • Provided front-desk customer service and guided clients through banking
processes
Multilingual Communication • Assisted clients with inquiries, documentation and issue resolution
• Ensured high-quality customer experience in a fast-paced environment
Digital tools: Microsoft Office,Excel
Canva, Figma Tourism & Hospitality Experience Лист 2015 — Бер 2018
Advanced computer literacy Cottage - Ukraine

I managed my family’s cottage rental business, where I was fully responsible
МОВИ for daily operations and guest experience. My duties included:
• Managing reservations and guest communication
Ukrainian
• Coordinating check-ins/ check-outs
• Ensuring high standards of cleanliness and property presentation
Polish
• Handling customer requests and resolving issues
• Overseeing maintenance, supplies and overall property organization
Russian
• Creating a warm and welcoming environment for guests
This experience strengthened my organizational skills, customer service,
English
problem-solving abilities and responsibility in managing a small hospitality
business.
French

EDUCATION
РЕКОМЕНДАЦІЇ
IFIM TNEU 2008 — 2013
Рекомендація доступна за запитом
Ukraine | Master's Degree in International Economy & Tourism

International Economics, International Tourism, Project Management,
Customer Relations, Intercultural Communication.