Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16409779/

Опыт работы

Пауза в карьере

с 01.2023 по 12.2025 (3 года)
Переезд

Customer support representative

с 03.2019 по 05.2022 (3 года 3 месяца)
Insurance Supermarket, Remote (Finance, banking, and insurance)

Interacted and assisted customers by addressing their queries via telephone calls, email or chat.

Managed high volume of customer calls to ensure excellent customer service and satisfaction.

Provided excellent quality customer service by patiently listening and communicating company policies with empathy.

Engaged in a thorough examination of issues, innovatively craft and present remedies, and diligently ensure continuous monitoring of the ultimate outcome to provide exceptional customer satisfaction.

Resolved customer issues in accurate and timely manner.

Maintained a positive attitude at all times in a fast-paced environment.

Образование

Kyiv International University

Bachelor of business administration, Kyiv
Высшее, с 2016 по 2022 (6 лет)

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Persistence
• Communicability
• Handling objections
• Conflict-free
• Active sales
• Adaptability

Знание языков

• Английский — свободно
• Украинский — выше среднего

Дополнительная информация

Proficient in Microsoft Office Suite Applications, Atlassian tools(Jira, Confluence), Internet, Emailing and Social Media.
Proficient in programs like Bitrix-24, AmoCRM, Zendesk, Intercom, Magento.
Typing and data entry skills.