Сервис поиска работы №1 в Украине
Анна
Customer support representative
- Рассматривает должности:
- Customer support representative, Диспетчер
- Город:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16509907/
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Anna Shytiuk
DETAILS
NATIONALITY: Ukrainian
DATE OF BIRTH: 23.04.1999
Contact information
E-MAIL: [открыть контакты ](см. выше в блоке «контактная информация»)
PHONE NUMBER: [открыть контакты ](см. выше в блоке «контактная информация»)
Kyiv, Ukraine
PROFILE
Experienced, hardworking, dedicated and responsible, who is not afraid of new challenges. Ready to use my skills and provide the best service to your customers. Quickly adaptive, having the willingness and motivation to learn something new.
EDUCATION
• High School Diploma (2006 - 2016)
• Bachelor Degree, Program Subject Area Philology, Tavrida National V.I. Vernadsky University (2016 -2020)
• Master's Degree, Program Subject Area Philology and Tourism Tavrida National V.I. Vernadsky University (2020-2022)
EMPLOYMENT HISTORY
• Customer Support Specialist at Norwegian Airline – «Runway Ukraine/Webhelp» (Aug 2019 - April 2021)
- Handled customer calls and provided excellent service all the time (especially during hot seasons).
- Maintained up to date knowledge of products and service.
- Handled numerous calls on day to day basis (during hot season 80+) and remained absolutely calm and productive.
- Found solution in difficult situations and help customers to solve their issues.
- Experienced in using such programs like amadeus, csp, bono.
• Logistics Coordinator at ABMoving and Transportation (Oct 2020 – Jan 2026)
• Coordinating shipments.
• Route planning.
• Reviewing purchase orders and shipping documents to ensure accuracy
• Tracking and fixing shipping errors.
• Ensuring that the quality of all services provided meets the required standards.
• Vendor negotiation and internal/external customer support.
• Customer Care Manager at Online Casino (Nov 2021 – Oct 2022)
• receiving incoming requests from customers (chats, calls, emails);
• advising on the site and the product;
• creating a friendly environment when dealing with clients;
• offering a customer-oriented approach, maximizing assistance in resolving issues and ensuring customers' satisfaction.
• Manual Pricing Expert (Dec 2022 – Sep 2025 )
• Supporting sales team by providing flight & pricing options;
• Creating, adjusting and canceling reservations;
• Communicating with team members in order to find the right deals.
• Working with the programs: Sabre, Amadeus and other travel websites
Languages
Ukrainian – native
Russian – fluent
English – upper-intermediate
German – beginner
Turkish - elementary
SKILLS
• Good communication and interpersonal skills
• Good time management skills
• Ability to work under pressure
• Adaptability
• Analytical and Problem-Solving skills
• High commitment in teamwork
• Marketing skills
• Multitasking skills
• Customer service skills
DETAILS
NATIONALITY: Ukrainian
DATE OF BIRTH: 23.04.1999
Contact information
E-MAIL: [
PHONE NUMBER: [
Kyiv, Ukraine
PROFILE
Experienced, hardworking, dedicated and responsible, who is not afraid of new challenges. Ready to use my skills and provide the best service to your customers. Quickly adaptive, having the willingness and motivation to learn something new.
EDUCATION
• High School Diploma (2006 - 2016)
• Bachelor Degree, Program Subject Area Philology, Tavrida National V.I. Vernadsky University (2016 -2020)
• Master's Degree, Program Subject Area Philology and Tourism Tavrida National V.I. Vernadsky University (2020-2022)
EMPLOYMENT HISTORY
• Customer Support Specialist at Norwegian Airline – «Runway Ukraine/Webhelp» (Aug 2019 - April 2021)
- Handled customer calls and provided excellent service all the time (especially during hot seasons).
- Maintained up to date knowledge of products and service.
- Handled numerous calls on day to day basis (during hot season 80+) and remained absolutely calm and productive.
- Found solution in difficult situations and help customers to solve their issues.
- Experienced in using such programs like amadeus, csp, bono.
• Logistics Coordinator at ABMoving and Transportation (Oct 2020 – Jan 2026)
• Coordinating shipments.
• Route planning.
• Reviewing purchase orders and shipping documents to ensure accuracy
• Tracking and fixing shipping errors.
• Ensuring that the quality of all services provided meets the required standards.
• Vendor negotiation and internal/external customer support.
• Customer Care Manager at Online Casino (Nov 2021 – Oct 2022)
• receiving incoming requests from customers (chats, calls, emails);
• advising on the site and the product;
• creating a friendly environment when dealing with clients;
• offering a customer-oriented approach, maximizing assistance in resolving issues and ensuring customers' satisfaction.
• Manual Pricing Expert (Dec 2022 – Sep 2025 )
• Supporting sales team by providing flight & pricing options;
• Creating, adjusting and canceling reservations;
• Communicating with team members in order to find the right deals.
• Working with the programs: Sabre, Amadeus and other travel websites
Languages
Ukrainian – native
Russian – fluent
English – upper-intermediate
German – beginner
Turkish - elementary
SKILLS
• Good communication and interpersonal skills
• Good time management skills
• Ability to work under pressure
• Adaptability
• Analytical and Problem-Solving skills
• High commitment in teamwork
• Marketing skills
• Multitasking skills
• Customer service skills
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/16509907/