Ольга

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Olha Babych
CUSTOMER SUPPORT AGENT / CHAT OPERATOR

PROFESSIONAL SUMMARY

Customer-focused Support Specialist with 4+ years of experience assisting international clients, resolving complex requests, and
communicating in multilingual environments. Skilled in problem-solving, conflict resolution, empathy, and fast response in high-pressure
situations. Strong ability to manage chats, calls, and emails with clarity and professionalism.

WORK EXPERIENCE

HEAD OF MINI CLUB / GUEST SUPPORT Apr 2023 — Oct 2025
COORDINATOR Alanya
Enter Life Group
• Handled guest requests, questions, and complaints in EN/TR/UA/RU.
• Resolved difficult and conflict situations with calm and structured communication.
• Provided daily support to parents and hotel guests, offering clear explanations and solutions.
• Managed communication channels and ensured fast response time.

ANIMATOR & GUEST SUPPORT ASSISTANT May 2021 — Nov 2022
Enter Life Group Alanya

• Assisted international guests with inquiries and navigation around the hotel.
• Maintained positive communication and solved operational issues.
• Delivered high-quality service in a multilingual environment.

EDUCATION

BACHELOR'S DEGREE IN COSTUME DESIGN Sep 2018 - Jan 2021
(INCOMPLETE) 3 YEARS COMPLETED Kyiv
Kyiv State Academy of Decorative and Applied Arts and Design
named after Mykhailo Boychuk

SKILLS

Customer Support (chat / messenger / email), Conflict Resolution, Multilingual Communication, Problem-Solving & Patience,
Hospitality & Client Care, • Messenger platforms (WhatsApp, Telegram, Instagram), CRM systems (basic), Google Workspace,
Ticketing platforms (basic).

LANGUAGES

Ukrainian (Native), Russian(Native), English(C1 - Advanced), Turkish(B2 - Upper intermediate), Polish(A1 - Elementary).

HOBBIES

HOBBIES,•Painting & Drawing (pencil, charcoal, acrylic, digital),•Illustration & Character Design,•Mural & Wall Painting,•Costume Design &
Making,•Face & Body Painting,•Video & Photo Content Creation