Philip

Philip Alabi
Medical doctor. Customer Service Specialist
Male 29th March, 1999 Nigeria, Lagos

Citizenship: Nigeria
I am a customer service and sales specialist with more than 2 years
experience working with customers. I give my best to my job and have
strong approval of colleagues and clients, ensuring customer satisfaction
Contact while also promoting the company. I am a very good negotiator, a skill I
have mastered from my interactions with customers as well. I'm also a
medical doctor by training with over 2 years in general medical practice.
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Professional Experience
Skills House officer
ABU Teaching Hospital, Zaria

Customer Service Nov 2023 - Oct 2024 | Voluntary

Communication Skills I worked in specialist units, under the tutelage of senior colleagues to
Retail gain real time mastery of relevant aspects of patient care.

UK Apprenticeships
Customer Experience Specialist
Retail Apprenticeships Healthy Nutrition Group LLC | Remote
SDG 8 Decent Work And Apr 2023 - Feb 2025
Economic Growth
I was primarily involved with handling customer concerns via phone
calls, text or email. When they reach out to us, I take time to
Languages understand their complaints and to profer solutions to it. I also handled
charge backs and disputes and influencing customer reviews to boost
English company's public ratings and encourage new clients to buy. I worked
Proficient - 03 with platforms like Amazon, TikTok shop, ShipMonk, Shopify, PayPal,
Stripe, Afterpay, Click up and more.

Educational History

Diploma in sales management
Coursera
May 2021 - Jun 2021

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 Diploma in customer service
Alison
Feb 2021 - Mar 2021

Bachelor's degree
University of Ibadan
Feb 2016 - Jun 2022

TOP WORKPLACE PERSONALITY STRENGTHS

Thinking 10/10 Work 10/10
Analytically Structure

Leading Teams 9/10 Being Assertive 8/10

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