Інна

INNA SHEREMETA
[открыть контакты](см. выше в блоке «контактная информация») | 7207755383 | Denver, CO 80233
Summary
Detail-oriented and customer-focused professional with over 3 years of experience in customer service, interpretation, and administrative support. Strong organizational skills, excellent communication, and the ability to multitask in fast-paced environments.
Skills

Customer Service & Communication
Microsoft Office (Word, Excel< Outlook)
Data Entry & Documentation
Multitasking & Prioritization
Problem-Solving
Organization & Time Management
Attention to Detail
Fluent in Ukrainian and English

Experience

27J District Schools | Brighton, CO Interpreter

04/2022-2025
• Provided real-time interpretation services for conferences, meetings, and interviews.
• Accurately translated written documents, including medical and legal paperwork.
• Assisted with interpretation of patient records and discharge summaries.
• Attended meetings to facilitate oral translation of discussions and presentations.
• Interpreted conference calls and other workplace communications.

Customer Service agent | Denver International Airport

6/2025 - current
• Greet and assist passengers with check-in, boarding, and baggage inquiries, ensuring a smooth airport experience.
• Provide timely and professional support in high-pressure situations, addressing customer issues and concerns effectively.
• Handle flight updates, rebooking, and special requests with care and efficieny.
• Maintain clear communication with team members to support smooth operations during irregular flight schedules or delays.
• Support unaccompanied minors and passengers with special needs, offering personalized assistance.
• Ensure a welcoming and safe environment for all travelers through excellent customer service and problem-solving skills.
• Coordinate aircraft boarding procedures and manage arrivals, including gate announcements and passenger flow.
• Deliver clear and professional announcements over the intercom for boarding, delays, and other important updates.
• Maintain close communication and daily coordination with multiple airport services and departments to ensure seamless operations.