Ali

Sümer Ali Güngörmüş
IT Support Engineer | System Administrator | Service
Desk Specialist
15+ Years International Experience (Turkey • Ukraine •
Remote)

Professional Summary
Results-driven IT professional with over 15 years of international experience in IT support, system
administration, and IT service management. Strong expertise in Microsoft systems, Office 365, Active
Directory, network troubleshooting, and service desk operations. Experienced in supporting global
teams, resolving complex technical issues, and improving IT operational efficiency. Adept at aligning
technology solutions with business needs and delivering high-quality customer support.

Core Skills
 Microsoft Systems & Administration (Windows 10/11, Server, AD, Group Policy)

 Office 365 / Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

 IT Support & Service Desk (Remote & On-site, Tier 1/2/3)

 ITSM Tools (Freshservice, Jira, Zendesk, similar platforms)

 Network Fundamentals (TCP/IP, DNS, DHCP, VPN)

 Security & Endpoint Management

 Hardware/Software Support (PC, Laptop, Printers, Peripherals)

 Inventory & Asset Management

 Customer Service & Communication
Professional Experience
IT Service Desk Engineer (Remote) — Hemmersbach, Istanbul, Türkiye
Dec 2024 – Sept 2025 - Delivered remote and on-site IT support for global clients, resolving
hardware, software, and network issues. Managed incidents and service requests through ITSM
platforms, ensuring SLA compliance. Performed user account administration and maintained IT asset
inventory. Documented troubleshooting solutions to support knowledge base development.

IT Manager — PMA Partner, Istanbul, Türkiye
Jan 2023 – Oct 2024 - Led daily IT operations and ensured system continuity and performance.
Developed and implemented IT strategies aligned with business requirements. Built and maintained
strong relationships with customers and key accounts. Negotiated IT service contracts, maximizing
operational efficiency and profitability.

IT Support Expert — Alapala Company, Istanbul, Türkiye
Jul 2022 – Dec 2022 - Provided on-site and remote support for business-critical systems and
applications. Performed system upgrades, network troubleshooting, and user training.

IT Support Specialist — Enestech Software, Kiev, Ukraine
Apr 2018 – Jan 2020 - Supported SaaS platform operations, assisting development teams and end
users. Ensured consistent availability of systems and resolved software/hardware issues.

IT Support Specialist — Sweco, Istanbul, Türkiye
Jul 2012 – Jun 2017 - Managed IT operations in Turkey and coordinated with central IT team in
Sweden. Administered user accounts, mail environments, networks, and system infrastructure.
Provided full desktop support and performed system reporting.

IT Support Specialist — General Electric, Istanbul, Türkiye
Jan 2009 – Aug 2010 - Delivered internal IT support for business units and technical teams.
Handled hardware/software installations and troubleshooting.

Service Manager Assistant & Technician — HP, Istanbul, Türkiye
Apr 2003 – Feb 2006 - Supported OS installation, diagnostics, and customer inquiries at HP Turkey
repair center. Assisted management with reporting and testing completed laptop repairs.

IT Support Specialist — Armada-Ingram, Istanbul, Türkiye
Jun 1998 – Aug 2001 - Provided IT support, hardware/software troubleshooting, and user
assistance.

Education
Bachelor’s Degree – Business Administration
Anadolu University, Eskişehir, Türkiye — 2008
Occupational Retraining in Computer Technologies
Istanbul Maçka Akif Tuncel College — 1998
Languages
 Turkish: Native

 English: B2+

Personal Information
Date of Birth: 06 November 1980
Location: Chernivtsi, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)

References
Available upon request.