Oleksandr

OLEKSANDR SARANCHUK
PROFILE

Motivated university student eager to gain hands-on professional experience. Fluent
in English, with excellent communication skills and the ability to interact confidently
with diverse individuals. Experienced as a Customer Support Specialist, Sales Agent,
and HR Onboarding Assistant, demonstrating adaptability, strong organizational skills,
and a customer-focused approach.

SKILLS

Communication skills
Emotional intelligence
Conflict resolution
Contact Negotiation and presentation skills
Customer service
Phone Recruiting/onboarding/training coordination
[открыть контакты](см. выше в блоке «контактная информация») Problem solving
CRM systems (Kayako, MoveWheels CRM)
Email Microsoft Office / Google Workspace
[открыть контакты](см. выше в блоке «контактная информация») Ticketing systems
Cross-functional work
LinkedIn
[открыть контакты](см. выше в блоке «контактная информация»)
PROFESSIONAL EXPERIENCE
oleksandr-saranchuk-
July 2024 - September 2025
798a302b7/
A1 Logistics LLC | Zhovti Vody, Ukraine (Remote)
Location HR and Onboarding Assistant

Wrocław, Poland Assisted the HR Manager in HR strategy execution.
Assisted in drafting and posting job descriptions.

Education Screened resumes and shortlisted candidates.
Coordinated and scheduled interviews.
Philology, Dnipro Technical Conducted initial HR interviews.
Supported onboarding and induction programs.
University (2024 - ...).
Ensured company policies are communicated and followed.
Conducted training sessions.
Faculty of Information Maintained operational records.
Conducted feedback session with the newcomers.
Technology, Information
Systems and Technologies, March 2024 - July 2024
A1 Logistics LLC | Zhovti Vody, Ukraine (Remote)
Dnipro Technical University
Sales Agent / Shipping Agent
(2022 - 2024);
Identified potential customers through cold calling, networking, and referrals.

Languages
Presented and promoted services to prospective clients via calling.
Negotiated contracts, pricing, and terms with clients.
Completed orders to meet or exceed sales targets.
Ukrainian: Native; Provided after-sales support and resolved customers' issues.

Russian: Native; Kept accurate records of sales activities in CRM systems.
Worked with carriers/dispatchers to ensure timely completion of services.
German: A1;
Continuously improved negotiation and presentation techniques.
English: C2.
March 2023 - March 2024
Namecheap Inc. | Zhovti Vody, Ukraine (Remote)
Customer Support Representative

Responded to customer inquiries via live chats and tickets.
Provided accurate information about products, services, or policies.
Guided customers through troubleshooting processes.
Coordinated with other departments to resolve customer concerns.
Helped clients resolve a variety of issues using Kayako, Atlassian products like Jira and
Confluence.