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Опыт работы

Customer support representative

с 10.2024 по 09.2025 (1 год)
Tryba.io, Remote (Finance, banking, and insurance)

1- Provided professional customer support via chat, email, and online platforms
2 - Resolved customer inquiries, complaints, and technical issues efficiently
3 - Maintained accurate customer records using CRM tools
4 - Ensured high customer satisfaction and retention
5 - Collaborated with internal teams to escalate and resolve complex cases

General manager

с 01.2024 по 12.2025 (2 года)
Muse Abuja, Remote (Hotel and restaurant industry)

1 - Led end-to-end setup of hospitality operations from concept to execution
2 - Recruited, trained, and managed operational and service staff
3 - Developed standard operating procedures (SOPs) for service delivery
4 - Oversaw daily operations, customer experience, and team performance
5 - Provided strategic guidance to improve efficiency and service standards

Communication lead

с 08.2023 по 11.2024 (1 год 4 месяца)
HashIT.io, Remote (Finance, banking, and insurance)

1 - Led the communications, social media, and marketing teams
2 - Developed and executed digital communication strategies
3 - Coordinated brand messaging across multiple platforms
4 - Ensured consistency between product updates, user communication, and marketing campaigns
5 - Collaborated with product and management teams to drive user engagement

General manager

с 12.2022 по 12.2023 (1 год)
LUPITA Ghana, Remote (Hotel and restaurant industry)

1 - Supervised daily restaurant operations and staff performance
2 - Ensured service quality and customer satisfaction
3 - Managed inventory, scheduling, and operational reporting
4 - Menu Engineering
5 - Facility Setup and Structuring

Relationship manager

с 09.2022 по 08.2023 (1 год)
HashIT.io, Remote (Finance, banking, and insurance)

1 - Acted as the primary link between users and the company
2 - Tested new and existing app features to ensure functionality and user satisfaction
3 - Identified bugs, suggested improvements, and coordinated fixes with the tech team
4 - Ensured the platform aligned with the target audience's needs
5 - Created user-focused content and communication materials

Supervisor

с 10.2021 по 07.2022 (10 месяцев)
NOLA Restaurant, Remote (Hotel and restaurant industry)

1 -Oversaw front-of-house operations and customer service
2 - Carried out staff training and performance management
3 - Assisted management with operational planning
4 - Set up organizational structure and workflow

Operation manager

с 04.2019 по 11.2021 (2 года 8 месяцев)
The Joint Restaurant, Remote (Hotel and restaurant industry)

1 - Coordinated daily service operations
2 - Maintained customer service standards
3 - Supported team coordination and workflow efficiency

Образование

Federal Polytechnic Bauchi

Electrical Electronics Engineering Technology, Dnipro
Высшее, с 2012 по 2016 (4 года)

Знания и навыки

• Organizedness
• Communicability
• Adaptability
• Teamwork
• Discipline
• Conflict settlement
• Educability
• Goodwill
• Attentiveness
• Handling objections
• Direct sales
• B2B Sales
• Responsibility
• Management of CRM
• Honesty
• Conflict-free
• Active sales

Знание языков

• Английский — свободно
• Испанский — начинающий

Рекомендации

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Sales Manager, WellClean Solutions Inc.

Дополнительная информация

Results-driven Remote Customer Service & Relationship Manager with over 5 years of remote work
experience and 6 years in the hospitality industry. Proven expertise in customer support, relationship
management, sales operations, communications, and business development, with a strong background
in hospitality operations and consulting.
Highly skilled in remote team collaboration, customer experience optimization, CRM tools, and digital
communication. Known for excellent communication, problem-solving, teamwork, adaptability, and
leadership, with experience working with international teams across fintech, hospitality, and
service-driven environments. Actively seeking remote or hybrid roles where operational excellence and
customer satisfaction are key.