David

DAVID AMADICHUKWU
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CUSTOMER SUPPORT & SALES REPRESENTATIVE
Customer support and Sales Representative with 6+ years of hands-on experience in customer engagement,
product knowledge, and driving sales. Known for creating personalized solutions that improve customer retention
and satisfaction. Skilled in inbound and outbound sales, and handling high-pressure situations with
professionalism and efficiency. Proficient in CRM systems, remote communication, and team collaboration,
consistently contributing to operational improvements.

STRENGTHS AND EXPERTISE
Customer support Sales strategy & Negotiation Multi tasking
Problem solving Inbound & Outbound calls Adaptability
Communication CRM Expertise Interpersonal skill
Time management Google workspace Teamwork
MS Office

PROFESSIONAL EXPERIENCE
Techvill Appliance Repair - Calgary AB | Sales Manager 2025 -

Handled inbound sales call and booked technicians for home repairs
developed sales script that boosted booking rates
Strengthened client relationships, increasing repeat business
Aeton Systems | Sales Representative 2020 - 2024
Increased customer retention by 18%, as measured by repeat business, through personalized product
recommendations and consistent post-sale follow-up.
Boosted client engagement by initiating cold-calling campaigns, following up on leads, and providing
tailored product demos, contributing to a notable rise in sales conversions.
Negotiated prices with 45% of clients successfully, closing deals that generated a revenue increase
over six months.
Improved sales tracking accuracy by utilizing CRM tools to manage client data, enabling faster
follow ups and more effective deal closure.
Sarah Ventures | Customer Support Representative 2016 - 2019
Reduced appointment no-show rates by 28%, implementing a reminder system that confirmed
appointments via calls and SMS, significantly boosting customer adherence to schedules.
Resolved 92% of customer inquiries on the first contact, providing clear, detailed responses to
questions about services, billing, and policies, enhancing client satisfaction.
Improved business operational efficiency through accurate customer record management and seamless
transfers between departments, cutting administrative delays.
Increased custoner satisfaction by 20%, consistently delivering a smooth appointment experience from
scheduling to follow-up, contributing to positive patient feedback.

Synergy Productions Ltd - London, UK | Customer Support Representative Intern 2015 -2016

Delivered customer support with 95%+ positive feedback, constantly recognized for reliability and
professionalism
Adapted quickly to customer needs and new processes, improving response time by 30% and
maintaining effective issue resolution

EDUCATION
Cardiff Metropolitan University
Bachelor's Degree in Business Studies