Сервис поиска работы №1 в Украине
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Dmytro
Менеджер з якості
Рассматривает должности:
Менеджер з якості, Customer Support Shift lead, Team lead
Город проживания:
Полтава
Готов работать:
Удаленно
Контактная информация
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Dmytro Loza
CX Quality control manager
Education
Management, Entrepreneurship
From October 2017 to July 2020 WSB Merito University Poznań, WP, Poland
[открыть контакты ](см. выше в блоке «контактная информация»)
Poltava, Ukraine
Date of birth 31/07/2000 Work experience
Remote work only B2B Customer support specialist
[открыть контакты ](см. выше в блоке «контактная информация») From August 2018 to December 2020 Skyeng Remote
Supporting customer onboarding
Telegram (preferable) Building and maintaining strong client relationships
Tracking issues, documenting solutions, and identifying improvement
@dmitriy4xqt opportunities
Updating internal knowledge base, workflows
Languages B2C Customer Support Specialist
From February 2021 to August 2021 IQ Option Remote
Ukrainian
Chat/Email/Phone support agent
native speaker
B2C Customer Support Specialist
Russian
native speaker From February 2022 to February 2023 Farlooking/Unimo by SKELAR Remote
Chat/Email/Phone support agent
English
C1 CX Quality Control Inspector
Polish From February 2023 to March 2024 Farlooking/Unimo by SKELAR Remote
B2 Quality assurance (Healthcheck & Evaluations)
German Coaching (training, actionable feedback to agents)
B1 Defining, maintaining team KPI and QC metrics
Developing internal workflows, knowledge base cross-functionally (Billing, Tech,
Compliance teams)
Interests CX Quality Control Manager
Chess From March 2024 to December 2025 TENTENS Tech by SKELAR Kyiv, KV, Ukraine
Sports Quality assurance (Healthcheck & Evaluations)
Coaching (training, actionable feedback to agents)
History Defining, maintaining team KPI and QC metrics
Setting goals, conducting performance reviews
Social networks Developing internal workflows, knowledge base cross-functionally (Product, Billing,
Tech, Compliance teams)
Delivering tasks across CX zone (Requests automation, AI solutions, Voice of
@[открыть контакты ](см. выше в блоке «контактная информация») customer collection/analysis, Zendesk/Tableau Analytics)
loza-8b5b991a8
Skills
Accountability and ownership mindset
Strong attention to detail
Problem-solving
Data-driven decision-making
Tools
Zendesk (admin)
Explore, Triggers, Automations, etc.
Freshdesk (admin)
Analytics, Operations Dashboard, etc.
Notion (advanced)
Excel / Google Sheets (advanced)
Pivot tables, formulas, data validation
CX Quality control manager
Education
Management, Entrepreneurship
From October 2017 to July 2020 WSB Merito University Poznań, WP, Poland
[
Poltava, Ukraine
Date of birth 31/07/2000 Work experience
Remote work only B2B Customer support specialist
[
Supporting customer onboarding
Telegram (preferable) Building and maintaining strong client relationships
Tracking issues, documenting solutions, and identifying improvement
@dmitriy4xqt opportunities
Updating internal knowledge base, workflows
Languages B2C Customer Support Specialist
From February 2021 to August 2021 IQ Option Remote
Ukrainian
Chat/Email/Phone support agent
native speaker
B2C Customer Support Specialist
Russian
native speaker From February 2022 to February 2023 Farlooking/Unimo by SKELAR Remote
Chat/Email/Phone support agent
English
C1 CX Quality Control Inspector
Polish From February 2023 to March 2024 Farlooking/Unimo by SKELAR Remote
B2 Quality assurance (Healthcheck & Evaluations)
German Coaching (training, actionable feedback to agents)
B1 Defining, maintaining team KPI and QC metrics
Developing internal workflows, knowledge base cross-functionally (Billing, Tech,
Compliance teams)
Interests CX Quality Control Manager
Chess From March 2024 to December 2025 TENTENS Tech by SKELAR Kyiv, KV, Ukraine
Sports Quality assurance (Healthcheck & Evaluations)
Coaching (training, actionable feedback to agents)
History Defining, maintaining team KPI and QC metrics
Setting goals, conducting performance reviews
Social networks Developing internal workflows, knowledge base cross-functionally (Product, Billing,
Tech, Compliance teams)
Delivering tasks across CX zone (Requests automation, AI solutions, Voice of
@[
loza-8b5b991a8
Skills
Accountability and ownership mindset
Strong attention to detail
Problem-solving
Data-driven decision-making
Tools
Zendesk (admin)
Explore, Triggers, Automations, etc.
Freshdesk (admin)
Analytics, Operations Dashboard, etc.
Notion (advanced)
Excel / Google Sheets (advanced)
Pivot tables, formulas, data validation
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Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/16645633/