Daniel Ветеран

Daniel Smith
Drohobyc, Ukraine | Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Professional Summary
Customer Success and Project Management professional with experience in transportation, logistics, and fuel card operations, combined with a strong background in high-pressure, multinational environments. Proven ability to manage client onboarding, partner coordination, SOP development, and operational risk while working remotely with US-based teams. Known for calm decision-making, structured execution, and clear communication across stakeholders. Seeking a remote Customer Success / Project Management role within logistics, SaaS, or transportation services.

Core Skills

Customer Success & Account Management
Client Onboarding & Relationship Management
Project Management & Process Ownership
Fuel Card & Credit Operations
SOP Design & Implementation
Risk Identification & Issue Resolution
Cross-Functional & Partner Coordination
CRM & Remote Collaboration Tools (Slack, Zoom, MS Teams, Trello)
Decision-Making Under Pressure
Multinational & Remote Team Collaboration

Professional Experience
Project Manager & Customer Success Manager (Remote)
Vista Trans Holding | Chicago, IL
August 2025 – Present
Customer Success Responsibilities
Support onboarding and ongoing management of transportation and logistics clients, ensuring smooth setup, service continuity, and long-term satisfaction.
Act as the primary point of contact for customers, handling inquiries, issue resolution, and follow-ups across multiple communication channels.
Coordinate operational tasks related to fuel card services, logistics workflows, and account support, maintaining accuracy and reliability.
Proactively identify at-risk accounts or service issues, escalating and resolving problems before they impact customers.
Maintain structured records and documentation to support account tracking, compliance, and operational continuity.
Collaborate with internal teams to align customer requirements with operational capabilities and timelines.
Project Management Responsibilities
Led end-to-end fuel card program implementation, managing the full lifecycle from initial setup through active client usage.
Organized and conducted meetings with new credit companies and fuel card partners, aligning financial, technical, and operational requirements.
Engaged directly with prospective and existing clients to assess needs, explain fuel card services, and support adoption.
Designed, documented, and implemented standard operating procedures (SOPs) to ensure consistency, scalability, and compliance.

Managed fuel card issuance, controls, and credit limits, ensuring accurate configuration and risk management.
Oversaw the overall process flow of fuel cards, coordinating between credit providers, internal teams, and customers to prevent bottlenecks.
Implemented new fuel card services and features, supporting service expansion and increased customer value.
Identified process gaps and introduced workflow improvements to enhance efficiency and customer experience.

Customer Service Representative (Remote)
H2H Movers | Chicago, IL
January 2025 – August 2025
Delivered high-quality customer support in a fast-paced, US-based remote environment, maintaining professionalism and accuracy.
Conducted regular phone communication with clients to confirm details, provide updates, and resolve issues efficiently.
Coordinated logistics and calculated service requirements, optimizing schedules and resource allocation.
Utilized CRM systems to manage customer interactions, scheduling, and documentation.
Served as the primary point of contact throughout the moving process, ensuring customer satisfaction and trust.

Infantryman — International Legion for the Defence of Ukraine
Ukrainian Armed Forces
March 2022 – September 2024
Participated in frontline combat operations, including assault missions, defensive actions, and patrols in high-threat environments.

Took part in coordinated infantry assaults alongside multinational units, executing objectives under extreme pressure.
Operated effectively in dynamic combat zones, rapidly adapting to changing conditions and evolving priorities.
Demonstrated disciplined execution of orders during offensive and defensive operations, maintaining unit cohesion under stress.
Applied strong decision-making and risk assessment skills during sustained high-stakes operations.
Maintained operational readiness through equipment maintenance, weapons handling, and field discipline.
Collaborated with soldiers from multiple nations, overcoming language and cultural barriers.
Assisted in civilian support and humanitarian tasks, balancing mission requirements with civilian safety.

Infantryman (2-Star Private)
Irish Defence Forces
October 2017 – April 2019
Completed extensive combat and tactical training, developing discipline, autonomy, and decision-making under pressure.
Operated and maintained military equipment, ensuring mission readiness and attention to detail.
Supported security operations in accordance with strict procedures and chain of command.
Strengthened teamwork, coordination, and resilience through structured training exercises.

Shrink Wrap Lead / Dispatch Team Member
The NestBox Egg Company | Castleblayney, Ireland
April 2018 – July 2022
Directed dispatch and logistics operations, ensuring accurate and timely order fulfillment.
Trained junior staff in equipment use, safety protocols, and operational best practices.
Participated in weekly leadership meetings to plan and optimize workflows.
Operated shrink-wrap machinery for 2+ years while consistently meeting production targets.
Managed scanning, documentation, pallet loading, and warehouse coordination.

Education & Certifications
Leaving Certificate / Junior Certificate
Our Lady’s Secondary School, Castleblayney, Ireland (2011–2017)
Certifications
Manual Handling Certificate
HACCP Training
ECDL (European Computer Driving Licence)
Chemical Awareness & Spill Control Training
First Aid Responder Course
Irish Full Driving Licence

Key Strengths for Remote Work
Proven ability to manage tasks independently while remaining aligned with distributed teams
Strong written and verbal communication across digital platforms
Reliable, deadline-driven, and comfortable handling multiple priorities
Calm and solutions-focused in high-pressure or escalated situations