Mariana

Contact
[открыть контакты](см. выше в блоке «контактная информация») (Mobile)
Mariana Muzychuk
[открыть контакты](см. выше в блоке «контактная информация») --
Lviv, Lviv, Ukraine
[открыть контакты](см. выше в блоке «контактная информация»)
muzychuk-b72a3a184 (LinkedIn)
Summary
Top Skills 5 years industry experience. Operational knowledge of Samsara,
Airline Ticketing TFM ELD, Bitrix24,CRM, Slack. Knowledge of DOT and FMCSA
Customer Support rules and regulations.
Invoicing

Internet assessor with many years of experience evaluating web
Certifications pages and creating query annotations for raters. Worked as
EF SET English Certificate 65/100 a freelancer in several Ukrainian and international projects AI
( C1 Advanced)
connected (translation, transcription, proofreading, localization,
transcription, social media evaluating).

Experience
Aniram Inc
Billing Manager
October 2021 - Present (4 years 1 month)
* Invoicing accounts payable
*Controlling in-time payments
*Phone/email conversation with brokers' accounting departments
*Resolve paperwork issues

Just Car Haulers Inc
Dispatcher
July 2021 - October 2021 (4 months)
* Communicating with brokers and drivers through the calls or live chats;
* Coordinating drivers;
* Control of accompanying documents
* Scheduling pick-ups and delivery appointments
* Tracking and updating shipment status to customers
* Book loads for assigned drivers
* Negotiate optimal price for each load with a broker / shipper
* Instruct drivers with the load info
* Fill out the agreements between brokers and carriers
* Collect proof of deliveries from drivers

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* Solution of non-standard situations arising during transportation.

Road Falcons, Inc
Safety Specialist
February 2019 - May 2021 (2 years 4 months)
* Data entry
* Tracking drivers
* ELD support
*Freight pick-ups and deliveries supervision
*Service calls
*Track and report shipment status to customers

SP Systems LLC
Ticketing Support Agent
February 2018 - January 2019 (1 year)
Lviv, Ukraine

*Arranging reservations and routing for passengers at request
*Planning route and compute ticket cost
*Modifying or cancelling a passenger’s flight reservation
*Helping passengers to check-in for flights
*Confirming passengers’ personal information;
*Ordering and issuing additional luggage (charging overweight luggage fees
when necessary; helping passengers with special needs, such as low or
limited mobility, unaccompanied minors, or passengers travelling with pets.)
* Informing passengers of any changes or delays regarding flights.
* Work with mailing lists of airlines

Tickets Travel Network
4 years 11 months

Ticketing Support Agent
November 2013 - January 2018 (4 years 3 months)
Lviv, Ukraine

* Selection of the optimal flight route
* Airline reservation
* Ticketing/cancellation of tickets
* Consulting customers on the subject of air travel (timetables, luggage,
additional services, tariff conditions)
* Booking / cancellation of additional services(excess baggage, meal on a
board, unaccompanied minors, seat selection, etc)
* Train and mentor new agents on procedures and customer service protocols.

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Customer Service Representative
March 2013 - November 2013 (9 months)
* Contacting customers to inform them of flight cancellations and delays.
* Answering calls regarding fares, schedules, reservation and ticketing queries
and telesales.

Education
Zhytomyr Ivan Franko State University, Zhytomyr (Ukraine)
Master's degree, Philology , Pedagogy · (September 2000 - June 2006)

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