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Опыт работы

Guest Service Agent / Supervisor

с 05.2024 по 12.2025 (1 год 8 месяцев)
International Hospitality Company (5★), Дистанційно (Готельно-ресторанний бізнес)

Provided exceptional customer service by greeting guests, addressing
inquiries, and ensuring smooth check-in/out processes.
Resolved guest complaints and issues promptly to maintain high
satisfaction and loyalty.
Prepared comprehensive reports on all revenue and expense items for
senior management, the accounting department, and the revenue
department.
Mentored and trained new employees, ensuring skill development through
assessments and guidance.
Coordinated with hotel departments (housekeeping, F&B, concierge,
and accounting) to fulfill guest needs and improve their experience.
Managed VIP guest arrivals and departures with personalized service and
attention to detail.
Maintained guest records and billing information accurately, ensuring
confidentiality and policy compliance

Accounting Manager

с 04.2021 по 01.2024 (2 года 10 месяцев)
Talent Sourcing Company, Київ (IT)

Oversaw full-cycle accounts payable and receivable processes across multiple currencies and countries
Coordinated invoice and contract processing and served as a primary point of contact for clients, contractors, and freelancers on operational, billing, and documentation inquiries
Assisted with recruitment operations, including resume screening, interview coordination, and candidate communication
Coordinated recruitment and onboarding activities for accounting team members, including contracts and documentation
Coordinated contractor workflows and deliverables to meet agreed timelines and client requirements
Supported research on accounting and regulatory requirements in new markets (Europe, Ukraine, Africa)
Assisted with freelancer registration and compliance documentation across multiple countries
Maintained accurate financial, client, contractor, and candidate records in internal systems
Contributed to internal process documentation and training materials to support consistent service delivery

Бухгалтер

с 10.2014 по 04.2021 (6 лет 7 месяцев)
ТОВ "Северо-Запад", Київ (Машинобудування)

Managed daily cash functions and oversaw full-cycle accounts payable and
receivable duties, ensuring careful oversight and seamless financial
operations.
Oversaw the entire lifecycle of invoices and contracts, from preparation to
signing and storage.
Facilitated negotiations and ensured clarity in contractual terms.
Acted as the primary contact with financial institutions and banks.
Compiled and organized payment data for goods and services, and
presented comprehensive project cost lists.
Facilitated month-end and year-end closing processes.
Provided training to new employees on accounting principles and company
procedures.

Провідний економіст

с 08.2012 по 10.2014 (2 года 3 месяца)
ПАТ «Банк «Київська Русь», Вишгород (Фінанси, банки, страхування)

Managed a portfolio of over 300 corporate clients' accounts.
Provided personalized services to address clients' financial needs.
Controlled the process of checking and cashing checks for 50+ state
organizations on behalf of the State Treasury Service.
Worked closely with the Executive Service, supervising document
processing, and executing orders of blocking of corporate bank accounts.
Managed freezing and writing off funds for debt repayment to the tax
authorities.
Generated detailed daily operation reports for the Kyiv Central Bank
Branch.
Monitored daily cash flows and balances, maintaining optimal liquidity for
operational needs.
Collaborated closely with the Cash Management team to forecast and
efficiently manage cash requirements.
Advised clients on deposit, credit, and card products.

Образование

Київський національний економічний університет імені Вадима Гетьмана

Фінанси та кредит, Київ
Высшее, с 2008 по 2012 (4 года)

Дополнительное образование и сертификаты

Certificate of Completion of Advanced level of General & Business English course / Yappi Business English School

2022

Accounting Understanding GAAP / LinkedIn

2024

National Association of State Boards of Accountancy (NASBA) / LinkedIn

2024

Кошторисна справа / Навчальний центр "ДАНКО"

2013

Certificate of Completion of Upper Intermediate Level of General English course / Yappi Business English School

2021

QuickBooks Online Essential Training

2023

Знания и навыки

• Цілеспрямованість
• Здатність до навчання
• Ведення CRM
• Комунікабельність
• Бухгалтерія для України
• Робота з клієнтами
• Уміння працювати в режимі багатозадачності
• Навчання команди
• Управління проєктами
• Уміння планувати
• MS Excel
• Стресостійкість
• Неконфліктність
• Клієнт-Банк
• Організованість
• BAS Бухгалтерія
• Переклад з англійської
• Відповідальність

Знание языков

• Украинский — свободно
• Английский — продвинутый
• Немецкий — средний