Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16707313/

Опыт работы

Billing manager

с 10.2021 по наст. время (4 года 4 месяца)
Aniram, Inc, Дистанційно (Транспорт, логістика)

Invoicing accounts payable
Controlling in-time payments
Phone/email conversation with brokers' accounting departments
Resolve paperwork issues

ELD Specialist

с 02.2019 по 10.2021 (2 года 9 месяцев)
Road Falcons, Inc, Дистанційно (Транспорт, логістика)

Data entry
Tracking drivers
ELD support
Freight pick-ups and deliveries supervision
Service calls
Track and report shipment status to customers

Ticketing Support Agent

с 02.2018 по 01.2019 (1 год)
SP Systems LLC, Львів (Транспорт, логістика)

Arranging reservations and routing for passengers at request
Planning route and compute ticket cost
Modifying or cancelling a passenger’s flight reservation
Helping passengers to check-in for flights
Confirming passengers’ personal information
Ordering and issuing additional luggage (charging overweight luggage fees when necessary; helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers travelling with pets
Informing passengers of any changes or delays regarding flights.
Work with mailing lists of airlines

Ticketing Support Agent

с 03.2013 по 01.2018 (4 года 11 месяцев)
Tickets Travel Network, Львів (Транспорт, логістика)

Selection of the optimal flight route
Airline reservation
Ticketing/cancellation of tickets
Consulting customers on the subject of air travel (timetables, luggage, additional services, tariff conditions)
Booking / cancellation of additional services(excess baggage, meal on a board, unaccompanied minors, seat selection, etc)
Train and mentor new agents on procedures and customer service protocols

Образование

Zhytomyr Ivan Franko State University

Pedagogy and Methodology of Higher Education (English and German Languages and Foreign literature)., Житомир
Высшее, с 2000 по 2006 (6 лет)

Знания и навыки

• 5 years industry experience
• Operational knowledge of Samsara
• TFM ELD
• Bitrix24
• CRM
• Slack.
• Knowledge of DOT and FMCSA rules and regulations.

Знание языков

• Английский — выше среднего
• Украинский — свободно

Дополнительная информация

Internet assessor with many years of experience evaluating web pages and creating query annotations for raters. Worked as a freelancer in several Ukrainian and international projects AI connected (translation, transcription, proofreading, localization, transcription, social media evaluating).