Альона

Alyona Ostashchuk
Location: Kyiv, Ukraine
Mail: [открыть контакты](см. выше в блоке «контактная информация»)

Phone: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

ABOUT ME
Strategic and forward-thinking manager experienced in leading international projects, building partnerships, and
improving organizational performance. Skilled in team leadership, project delivery, and managing complex workflows
across borders and cultures.

HIGHLIGHTS OF EXPERIENCE
 Established and managed strategic partnerships with 20 European employment agencies over two years, expanding
the company’s international network.
 Launched immigration services across six European countries, developing standardized operational frameworks to
ensure efficiency and compliance.
 Optimized operational workflows, reducing service cost per client to as low as €0 in some cases, enhancing
profitability and accessibility.
 Enabled successful processing of 4,500+ clients through partner agencies across Europe.
 Conducted comprehensive analysis of European migration regulations for employment and education, ensuring
informed strategy and compliance across multiple markets.

EXPERIENCE
FedEx Ukraine | Clearance Administrator-Standard
May 2018 – Jan 2023

 Manage customs clearance operations, ensuring compliance with import/export regulations and timely delivery of
international shipments.
 Coordinate cross-functional processes between logistics, brokerage, and customer service teams to maintain
uninterrupted flow of goods and documentation.
 Prepare and review customs documentation, ensuring adherence to international trade regulations and minimizing
shipment errors.
 Provide high-level client support, promptly resolving operational issues, including shipment holds and border delays
due to documentation errors.
 Utilize digital tools and automation company’s internal solutions to track shipments and streamline routine
reporting.
Live and Study in Europe | Partner Relations Manager
Feb 2023 – Oct 2023 | Remote (Poland & UK)

 Coordinate cooperation with international recruitment and immigration partners to ensure smooth candidate
placement and documentation processes.
 Act as the main contact between partners, legal advisors, and internal departments for visa and work permit
procedures.
 Monitor partner performance, prepared reports, and implement improvements to enhance process efficiency and
service quality.
 Support contract execution and financial coordination between partners, sales, and finance teams.
 Ensure continuous communication with partners, proactively resolving operational issues and maintaining strong
long-term cooperation.
Live and Study in Europe | Senior Business Development and Partner Relations Manager
Oct 2023 – Present | Remote (Poland & UK)

 Lead the implementation and management of immigration and education programs targeting diverse audiences
across Asia and Africa, driving measurable growth and engagement.
 Develop and maintain strategic partnerships with over 20 international companies, fostering long-term
collaborations that support the company’s reputation and performance.
 Conduct market and competitive analysis to identify emerging trends and inform strategic decision-making.
 Mentor and build a high-performing partnership management team, ensuring compliance and workflow efficiency.
 Spearhead partnership agreements with defined responsibilities and risk mitigation measures.
 Coordinate marketing initiatives such as testimonial video productions with partners, enhancing client trust.
 Manage budgets, timelines, and resources for multiple projects, ensuring delivery within scope and standards.
 Ensure compliance with international immigration regulations, adapting strategies to local requirements.
 Engage with government agencies, educational institutions, and key stakeholders to advocate for program goals.

EDUCATION
Master’s in International Economics and Management — Kyiv National Economics University, Ukraine, 2017

SKILLS & TOOLS
Project Management: Strategic Planning · Team Leadership · Risk Mitigation · KPI Tracking · Budget & Timeline
Management · Contract Negotiation
International Partnerships: Stakeholder Engagement · B2B & Institutional Collaboration · Partner Onboarding · Client
Relationship Management · Intercultural Communication
Business & Market Analysis: Competitive Research · Data-driven Decision Making · Opportunity Mapping · Program
Optimization
Communication & Leadership: Team Mentoring · Conflict Resolution · Public Speaking · Cultural Sensitivity · Internal &
External Communications
Tools & Software: Trello · Google Workspace · Microsoft Office (Excel, PowerPoint, Outlook) · ChatGPT · Gemini ·
Grammarly
Languages: English – B2 · Ukrainian – Native · Russian – Fluent