Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16806520/

Опыт работы

Customer support representative

с 01.2021 по 04.2024 (3 года 4 месяца)
Turbo Tax, Remote (Telecommunications and networking)

1. Successful customer’s account troubleshooting for tax filing
2. Repeatedly having a high QA metrics result as a result of meeting up Client’s standards for customer service.
3. Protecting both customer’s PII and data privacy for the company
4. Recorded a high number of calls up to over 50,000 successful calls with an average AHT(Average Handle Time)of 10mins including ACW(after call work)

Образование

Business administration

Social science
Высшее, с 2017 по 2021 (4 года)

Знания и навыки

• Educability
• Data management
• Microsoft Copilot
• Space management
• Communicability
• Technical support for users
• Customer orientation

Знание языков

Английский — продвинутый