Марія

Mariia Kuzmina
HR Generalist, Recruiter
[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») HA9 London

Profile Personal details
HR Generalist with hands-on experience across high full-cycle, high- Nationality
volume recruitment, employee relations, and HR operations within Ukraine
structured and regulated environments. Demonstrated ability to
manage end-to-end hiring at scale, support retention through
effective conflict resolution and exit interview analysis, and maintain Skills
compliant personnel records for large employee populations.
Operational, reliable, and people-focused, with a strong track record Communication
of supporting training initiatives, improving onboarding and
documentation processes, and partnering with stakeholders to Ability to Multitask
strengthen workforce performance and stability.
Employee Relations

Effective Time Management
Education
Ability to Work in a Team
International Economic Relations Sep 2020 - Jan 2022
Employee Recruitment &
Masters
Retention
Oles Gonchar Dnipro National University, Dnipro
Documentation Management
International Economic Relations Sep 2016 - Jun 2020
Bachelor Compliance Monitoring
Oles Gonchar Dnipro National University, Dnipro
Operations Coordination
Psychology Bachelor Sep 2017 - Jun 2020
Oles Gonchar Dnipro National University, Dnipro Leadership

Onboarding Process
Improvement
Employment
Skill Gap Identification
Head State Inspector Nov 2022 - Dec 2024
State Tax Service of Ukraine, Dnipro Employee Engagement
Managed end-to-end personnel administration for a workforce
of approximately 150 employees, including employee records, Exit Interview Analysis
documentation, queries, and HR-related requests within a
regulated government structure. Analytics Tools Usage
Ensured 100% compliance with internal policies and legal
Personnel Records
requirements by maintaining accurate personnel files, monitoring
Maintenance
documentation standards, and supporting audit-ready HR
processes. Full-cycle Recruitment
Coordinated daily HR-related operations and reporting activities,
improving accuracy and on-time submission of mandatory Candidate Screening
internal and regulatory reports.
Interviewing Skills
Acted as a central point of contact between departments to
resolve documentation issues, streamline approval workflows, Conflict Resolution
and reduce administrative delays.
Supported employee training initiatives by coordinating Negotiation
communication, tracking participation, and ensuring training
 completion aligned with internal requirements. Organizational Skills
Applied a structured, detail-oriented approach to HR operations,
contributing to improved team efficiency, consistency, and Performance Management
employee support.

HR Manager Jul 2021 - Sep 2022 Languages
Turkcell Global Bilgi, Dnipro
Led full-cycle, high-volume recruitment and onboarding for English
approximately 30–50+ hires per month, supporting fast-paced
operational teams while ensuring a positive and consistent
candidate experience. Ukrainian
Designed and implemented structured onboarding materials
and feedback checkpoints, improving onboarding efficiency,
Russian
early engagement, and time-to-productivity for new hires.
Maintained accurate and up-to-date personnel documentation,
eliminating delays in PTO processing, HR record management,
and employee requests.
Conducted exit interviews and analyzed attrition drivers,
translating insights into practical actions that contributed to
improved retention within high-turnover teams (approximately
20% improvements in employee retention).
Partnered closely with hiring managers to identify skill gaps,
support employee development, and strengthen team
engagement and performance.
Utilized Smart Selection analytics tools to assess candidate
suitability and improve hiring quality and consistency.
Served as a trusted HR point of contact for employees and
managers, supporting employee relations, issue resolution, and
day-to-day HR guidance.

Sales Manager Nov 2020 - Jul 2021
Turkcell Global Bilgi, Dnipro
Managed high-volume, people-facing interactions, advising
clients on appropriate solutions while addressing individual
needs, concerns, and objections in a structured and professional
manner.
Built and maintained long-term relationships through clear
communication, trust-building, and consistent follow-up,
strengthening customer satisfaction and retention.
Collected and analyzed customer feedback to identify recurring
issues and support service quality improvements, contributing
insights relevant to process and experience optimization.
Resolved complex or escalated inquiries efficiently,
demonstrating conflict handling, active listening, and problem-
solving skills in a fast-paced environment.

Flight Booking Manager Sep 2019 - Nov 2020
Turkcell Global Bilgi, Dnipro
Provided multilingual support (Ukrainian, Russian, English) to
international clients, handling complex requests, schedule
changes, and time-sensitive issues in a high-pressure
environment.
Managed frequent service disruptions and booking challenges,
applying calm, solution-oriented communication and conflict
resolution skills.
Monitored client satisfaction and acted on feedback to improve
service quality and experience consistency.
Demonstrated strong emotional resilience, professionalism, and
 attention to detail while supporting a high volume of daily
interactions.

Event Organiser Sep 2017 - Oct 2018
Sohnut Ukraine, Dnipro
Supported the planning and coordination of community and
cultural events for groups of up to 200 participants, ensuring
structured preparation and smooth execution.
Coordinated logistics and stakeholder communication, acting as
a central point of contact for participants, partners, and on-site
teams.
Responded to participant questions and concerns with a
professional, solution-oriented approach, ensuring a positive
experience throughout events.
Contributed to a welcoming and well-organized environment,
supporting positive feedback and high participant satisfaction.