Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16842895/

Опыт работы

Пауза в карьере

с 06.2025 по 12.2025 (7 месяцев)
Professional Development

Took a planned career break to focus on professional development, improve English communication and strengthen skills in CRM systems, customer communication, lead generation and remote work processes. Actively applied for international remote roles and completed self directed learning related to sales, account management and customer support.

Customer service manager

с 04.2023 по 05.2025 (2 года 2 месяца)
Fortis Digital Finance, Remote (Consulting, accounting and auditing)

•I was the primary contact for B2B and B2C clients, ensuring timely, professional communication via email, chat and phone.
•I managed customer cases, from first inquiry to resolution, maintaining high satisfaction rate.
•I worked with US based clients and Europe, handling service requests, inquiries and follow ups across time zones.
•I maintained accurate CRM records, tracking interactions, tasks and status updates.
•I handled alot of communication while meeting strict response time SLAs.
•I worked with internal teams (management, technical specialists) to solve issues and improve service.
•I supported billing, invoicing and basic accounting workflows, ensuring accuracy and compliance.
•I demonstrated strong remote work discipline, independently managing priorities, deadlines and documentation.
•I adapted quickly to new tools, workflows and changing business needs.
• I made sure to be up to date with any new changes in the financial market.

Customer Service Representative

с 02.2021 по 03.2024 (3 года 2 месяца)
XYZ solutions, Lviv (Consulting, accounting and auditing)

Responded to customer inquiries via phone, email and chat in a timely and professional manner

Resolved complaints efficiently while maintaining high customer satisfaction

Provided accurate information about products and services to customers

Documented customer interactions and updates using internal systems like CRM

Escalated complex issues to senior staff when necessary

Consistently met daily response time and service quality targets

Received positive feedback from customers for clear communication and professionalism

English tutor

с 11.2019 по 08.2024 (4 года 10 месяцев)
Green Country, Lviv (Education and science)

Facilitated interactive English speaking clubs for young learners

Led group discussions, role plays and conversation practice activities

Encouraged participation and built a supportive, inclusive environment

Assisted participants in improving pronunciation, fluency and confidence

Managed group dynamics and handled diverse personalities professionally

Responded to participant questions and concerns clearly and patiently

Provided constructive feedback to support continuous improvement

Strengthened public speaking, active listening and interpersonal communication skills

Образование

Lviv polytechnic

Business communication, Lviv
Неоконченное высшее, с 2024 по 2028 (4 года)

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Communicability
• Conflict-free
• Active sales
• Holding meetings in Zoom
• Management of CRM
• B2B Sales
• B2C Sales
• Cold sales
• Processing hot applications
• Data analysis
• Fast typing
• MS Office
• SEO
• Sales & Lead Operations
• Customer retention
• Warm leads
• Us market
• Ability to work in multitasking mode
• Emails
• Phone sales
• Direct sales
• Jira
• Slack
• GitHub

Знание языков

Английский — продвинутый

Дополнительная информация

•Fluent English for written and verbal communication
•Calm, empathetic approach to difficult customers
•Strong attention to detail and data processing
•Comfortable with KPIs, reports and structured processes
•Fast learner with high adaptability
•Reliable in remote, night and US time schedules