Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16879807/

Опыт работы

Customer Support Agent

с 07.2023 по 11.2024 (1 год 5 месяцев)
Deymar Insurance Agency, Дистанційно (Фінанси, банки, страхування)

In this position, I had a wide range of responsibilities, with my primary duty being assisting clients with auto, renters, homeowners, and commercial auto insurance via phone and email.

Customer Support Agent

с 09.2022 по 07.2023 (11 месяцев)
Home Alliance, Дистанційно (Послуги для населення та бізнесу)

In this position, my main responsibility was making appointments for customers in the United States to repair their home appliances, HVAC, and electrical systems. This involved taking inbound and making outbound calls, collecting customer information, and communicating with various company departments.

Logistics Dispatcher

с 12.2021 по 09.2022 (10 месяцев)
Exclusive Transportation, Дистанційно (Транспорт, логістика)

In this position I worked in the expedited department of the company and was tasked with booking cargo for sprinter vans and box trucks that needed to be transported in the United States. This involved communicating with both truck drivers and freight brokers to coordinate the transportation of loads and negotiating rates with both.

Customer Support Representative

с 03.2021 по 12.2021 (10 месяцев)
Global Bilgi, Суми (Телекомунікації, зв'язок)

In this position I was mainly responsible for providing English, Ukrainian and Russian speaking customers with information on the services of a Ukrainian telecommunication company called Lifecell via inbound and sometimes outbound calls.

My other responsibilities were handling complaints, helping customers troubleshoot some of the issues they encountered with the company's services, presenting new cell phone plans and products, creating trouble tickets, following up on them, and giving customers information on their billing history.

Образование

Oleksandr Dovzhenko Hlukhiv National Pedagogical University

Physical Education and Sport, Глухів
Высшее, с 2013 по 2019 (6 лет)

Faculty of Physical Education and Sport provides training for would-be Physical Education professionals and coaches.

Знания и навыки

• Дисциплінованість
• Працьовитість
• Організованість
• Цілеспрямованість
• Здатність до навчання
• Комунікабельність
• Стресостійкість

Знание языков

• Английский — свободно
• Немецкий — средний
• Испанский — начинающий
• Украинский — свободно

Дополнительная информация

In my free time, I enjoy reading books, watching educational videos on various topics, working out, and learning foreign languages.

Learning foreign languages is my greatest passion. I am currently focusing on learning Spanish and improving my German in order to work with German- and Spanish-speaking clients.

I am an open-minded, disciplined, and persevering person, which makes me a good fit for companies where continuous learning and self-improvement are highly valued.