Artem

Artem Gogov

Personal Data

• Academic Degree: Master of Arts

• Year of Birth: 1988

Professional Roles

• Support & Helpdesk Specialist

• System & Network Administrator

• On-Site Support

Key Expertise

• Detailed user support under Windows 10

• Microsoft Office applications

• Installation, configuration, and administration of Windows Server

• Remote and On-site services

• Ticket management (Remedy, Tivoli): incident acceptance, categorization, and
prioritization

• User and rights management in Active Directory

• Lotus Notes Client administration, account creation, and permission assignment
15

• Support and profile management of Citrix clients via Citrix Director

• Basic knowledge in virtual environments (VMware, ESXI, vCenter, vSphere Cli)

• Client software assignment, management, and analysis (SCCM, Landesk, DSM)
18

• Process optimization through automation/scripting with PowerShell

• Basic network knowledge (DHCP, IP, TCP/UDP, DNS)

• Network monitoring via Nagios and Zabbix

• Maintenance and configuration of network printer environments

• Network analysis with Wireshark

• Mobile Device Management via MobileIron

• SAP User Account administration
 • Setup, operation, and monitoring of backups (NAS, VEEAM)

• Secure Print with SafeCom

• VPN access management via RSA-Console

• Sophos SafeGuard administration

• Installation and configuration of macOS and iOS

• Support for client encryption

IT Experience

• Professional experience in IT since 2017

• Software Tools: Wireshark, Microsoft WSUS, Trust Center, Adobe Photoshop,
DocuSnap

• SAP Software: SAP Access Control

• IT Architectures: Front-End and Back-End Technologies (General)

• Databases: MySQL, MariaDB

• IT Products: IBM Tivoli, IBM Lotus Domino Webserver, Microsoft Exchange Server

• Operating Systems: Microsoft Windows, MS Windows Server, macOS, Apple
iOS, Linux

• Networks: LAN & Campus Networks, Wireless & Radio Access Networks, TCP/IP,
VPN, Routing/Switching Protocols & Technologies

• Hardware: Notebook, PC, Printer, Storage & Backup, and Mobile Device
Hardware

Languages

• German: Fluent

• English: Fluent

• Russian: Native Speaker

• Ukrainian: Native Speaker

• Bulgarian: Conversational

• Polish: Conversational

Professional Experience 49

• 2020 – present: Omada IAM - Permissions Management

• 2019 – present: HIL GmbH Service Desk
 • 2018 – 2019: Porsche AG, 1st-Level IT Support

• 2017 – 2018: Dorea Holding GmbH, IT Support, On-Site Support

• 2011 – 2018: Hotel Atrium Charlottenburg GmbH, Front Office Employee

Certifications & Training

• 2022: Word VBA Programming / Macros Basic Course

• 2020: PowerShell 5.1 Automation of Server Administration

• 2019: ITIL V3 Foundation